Designing training and supporting change management for clients undergoing large scale Enterprise Resource Planning (ERP) implementations.Working cross-functionally with global client teams and stakeholders to deliver creative and impactful training solutions, communications, and engagements.Collaborating with SMEs to assess learning gaps and design training materials that are accurate and effective to achieving learning objectives.Developing storyboards, LMS files, quick reference guides, microlearning videos, software simulations, and written/digital communication assets.

Independently contracted as an Instructional Designer, establishing statement of work with Talent Development Supervisor; self-managed project lifecycle and timelines to ensure high-quality and on-time delivery of work. Designed interactive web-based training courses to introduce new release features and updated workflows in the electronic health record system.Worked with SMEs to design and develop training materials, job aids, and other learning resources for new policy information, systems applications, and updates across the electronic health record.

Supervised and trained staff of 15 Residence Assistants supporting 600+ students.Served as on-call staff during duty rotation for crisis response and safety of residents living on campus and in public/private partnership communities.Managed student well-being initiatives, community development, administration of the residential curriculum, crisis response, and daily office operations.

Part of a multi-dimensional team that assisted guests in recreational areas such as watercraft rental, marina operations, resort recreational facilities, and Fitness Centers.

Supported daily campus operations.Implemented new efficient data analysis system to track student ID policy violations and requests.Designed and maintained all digital campus signage and communications screens using ComQ /Toshiba Experience Manager.Worked independently on projects, from conception to vendor selection and cost negotiations. Special projects included: developing campus-based logo that was featured on giveaways and campus swag, designing on-brand posters, fliers, and customized prop frames.Cross departmental collaboration to design, launch, and execute internal multimedia-based projects for events and campus partnerships.

Provided educational programming for a residence hall wing of 20+ undergraduate students.Conducted rounds throughout buildings in order to assure security and enforcement of university policies.Acted as a liaison between residents and Department of Residence Life in adherence to students’ changing needs.

Assisted in day-to-day operational needs of the office as well as assisted in several technology-based projects.Daily maintenance/preparation and on call troubleshooting of media labs.Consulted/supported in university-wide learning management system (LMS) transition from Blackboard to Canvas.Created tutorial videos and print documentation for faculty and students using ScreenFlow software to support the transition.

• Collaborated with a team of coordinators to assist and execute all technology needs of the operation. • Building access/ security management as well as IT management responsibilities.• Prepared access cards for incoming groups and conferences using software such as CSGold and FileMaker pro and managed long-term access plans and door schedules for extended-stay groups.