* Managers a customer book-of-business valued (CARR) at 8.67million dollar.* Applies knowledge of the customer journey and customer financial year calendar to open discussion for renewal proactively.* Navigates high-value/enterprise renewals and net-new sales by demonstrating value proposition to customer through usage, adoption, and outcome data. * Collaborates cross-departmentally leveraging customer relationship and customer’s challenge/needs knowledge to optimize upsell/cross-sell opportunities.* Enables the customer to improve usage and adopt our product through flexible and differentiated 1:1 and 1:many remote and in-person training.* Earns a 10/10 customer NPS score quarter over quarter.* Creates and tracks on a State Government (Georgia) strategy that unifies the efforts of our 4 enterprise client accounts.

* Fostered cross-departmental relationships to de-silo knowledge and improve communication.* Identified gaps in organizational processes and resolves them with data-informed strategy.* Trained Customer Success/Network Success team members on new processes.* Developed team-specific process documentation to ensure scaled and repeatable outcomes. * Revised process documentation to improve efficiency and outcomes as well as address feedback/perform feedback analysis that was garnered during a DMAIC/Six Sigma Change Management study.

* Delivered quarterly business reviews to demonstrate value proposition and nurture customer understanding of ROI.* Maintained detailed and precise records including risk management and mitigation strategies in various CRMs.* Delivered quarterly business reviews to demonstrate value proposition.* Maintained detailed and precise records in various CRMs.

* Used student assessment data to inform instructional decisions.* Mentored new faculty in the English department on campus policy. content, and adult learning theory/practices.* Received the Extra Mile Award for the support I provided students with Individualized Education Plans.

* Developed internal and market-facing training in both digital print and video formats. * Created and maintained an internal and market-facing digital learning repository using best practices of version control.* Defined the customer journey and the milestones at which C-SATS would be administered.* Maintained a 95%+ “Great” monthly CSAT rating.* Reduced the average onboarding /implementation timeline from 64 days to 22 days.* Reduced implementation and post-implementation churn to 1.5% or less per month quarter over quarter.

Candidate Florida House of Representatives District 40.

* Developed internal and market-facing role-specific enablement in both digital print and video formats. * Co-wrote the internal and market-facing product release notes to increase and improve product knowledge.* Optimized the search functionality of internal documentation by adding key word standardization, indexing content, and adding content links to internal articles.

* Co-lead the “New Wolves” (new teacher) program at Newsome High School. * Served as the Achieve 3000 Model Classroom for adoption. * Created close reading strategies that were implemented on a school-wide level. * Synthesized data from grade-level reading and writing baselines, Lexile progress monitoring, quarterly grades, and quarterly summative assessments to drive instruction and reduce the achievement gap. * Engaged with parents/guardians through diverse and Covid-responsive communication mediums (ex. calls, Zooms, and emails). * Engaged in cross-curricular planning with Reading faculty. * Developed and presented State standard aligned content and resources. * Communicated as the Principal’s “ghostwriter” for her weekly staff newsletter to clearly provide expectations and reinforce positive change happening on campus. * Synthesized data from faculty/staff surveys as part of the Instructional Leadership Team (ILT). * Proposed solutions to school-level challenges with time, professional development, and educational technology. * Project managed ILT initiatives to ensure implementation of the action plan in a timely and comprehensive fashion. * Participated in Hillsborough County’s “Equity and Access” initiative with district staff.* Sponsored Newsome’s Summer Leadership Institute to examine the results of the district’s Teacher Satisfaction Survey, staff professional development needs, and new teacher support.

* Monitored data for 70+ accounts to determine next-steps in training, upselling, and adoption strategy.* Evaluated and resolved complex implementation challenges associated with cost, scope, and user efficiency.

*Synthesized data from grade level baseline, quarter, semester exams, and End of Course assessments to drive instruction and reduce the achievement gap. * Facilitated vertical articulation between grades/schools. * Ordered and managed secure district documents. * Oversaw, mentored, and coached a SpringBoard National Model Demonstration Department. * Strategized cross-curricular student performance enhancement opportunities with EOC subjects (Social Studies and Science). * Communicated with Assistant Principal of Curriculum (APC) and Assistant Principal (AP) liaison to address staff and curriculum needs.* Coordinated with AP liaison to address the district “Equity and Access” initiative in English classes.

* Designed a curriculum complete with learning objectives to facilitate outcomes related to Career Development. * Used case studies, real-world materials (such as job ads), models (such as resumes and cover letters), and tables/charts (information maps) to efficiently disseminate information to student learners.

* Guided students in learning opportunities that included traditional studies of Language Arts and American Literature. This included multi-genre literature, reading strategies, writing, public speaking, study skills/time management skills, HSPA/ PARCC, SAT, ACT, and ASVAB testing skills. * Created a Small Learning Community for Honors students called the Political Science Institute that is linked to American Literature. Applied Best Practice techniques in lesson planning.* Developed curriculums for English and Political Science Small Learning community by selecting texts, aligning objectives to units, and aligning objectives to state standards.* Completed an Administrative Internship (2008-2009) with an AP and the Department Head that developed staff leadership, staff training and development, curriculum planning, support services (Title I), budgeting, special programs, academic success, and discipline.

* Guided students in learning opportunities that include the study of multi-genre literature, reading strategies, writing, public speaking, study skills/time management skills, and state test skills.

* Assisted students in the areas of Reading and Writing Workshop, Developmental Reading and Writing, College English, Readings in Humanities, and Introduction to Literature.* Coached adult learners to develop reading strategies and study skills.* Coordinated tutor/class schedules, mandatory tutoring schedules, student interventions, student tracking programs, as well as record attendance. * Mentored peer tutors by providing workshops and seminars to increase knowledge and skills related to tutoring.* Communicated with the Director and Assistant Director to communicate tutor needs.* Developed a digital Writing Center.* Acted as liaison between the Center for Academic Success and the English/Literature department.