Allison Kelly Email & Phone Number

* Managers a customer book-of-business valued (CARR) at 8.67million dollar.* Applies knowledge of the customer journey and customer financial year calendar to open discussion for renewal proactively.* Navigates high-value/enterprise renewals and net-new sales by demonstrating value proposition to customer through usage, adoption, and outcome data. * Collaborates cross-departmentally leveraging customer relationship and customer’s challenge/needs knowledge to optimize upsell/cross-sell opportunities.* Enables the customer to improve usage and adopt our product through flexible and differentiated 1:1 and 1:many remote and in-person training.* Earns a 10/10 customer NPS score quarter over quarter.* Creates and tracks on a State Government (Georgia) strategy that unifies the efforts of our 4 enterprise client accounts.

United States

* Fostered cross-departmental relationships to de-silo knowledge and improve communication.* Identified gaps in organizational processes and resolves them with data-informed strategy.* Trained Customer Success/Network Success team members on new processes.* Developed team-specific process documentation to ensure scaled and repeatable outcomes. * Revised process documentation to improve efficiency and outcomes as well as address feedback/perform feedback analysis that was garnered during a DMAIC/Six Sigma Change Management study.

United States

* Delivered quarterly business reviews to demonstrate value proposition and nurture customer understanding of ROI.* Maintained detailed and precise records including risk management and mitigation strategies in various CRMs.* Delivered quarterly business reviews to demonstrate value proposition.* Maintained detailed and precise records in various CRMs.

Mays Landing, New Jersey

* Used student assessment data to inform instructional decisions.* Mentored new faculty in the English department on campus policy. content, and adult learning theory/practices.* Received the Extra Mile Award for the support I provided students with Individualized Education Plans.

Remote

* Developed internal and market-facing training in both digital print and video formats. * Created and maintained an internal and market-facing digital learning repository using best practices of version control.* Defined the customer journey and the milestones at which C-SATS would be administered.* Maintained a 95%+ “Great” monthly CSAT rating.* Reduced the average onboarding /implementation timeline from 64 days to 22 days.* Reduced implementation and post-implementation churn to 1.5% or less per month quarter over quarter.

Tallahassee, Florida, United States

Candidate Florida House of Representatives District 40.

Remote

* Developed internal and market-facing role-specific enablement in both digital print and video formats. * Co-wrote the internal and market-facing product release notes to increase and improve product knowledge.* Optimized the search functionality of internal documentation by adding key word standardization, indexing content, and adding content links to internal articles.

Lithia, Florida, United States

* Co-lead the “New Wolves” (new teacher) program at Newsome High School. * Served as the Achieve 3000 Model Classroom for adoption. * Created close reading strategies that were implemented on a school-wide level. * Synthesized data from grade-level reading and writing baselines, Lexile progress monitoring, quarterly grades, and quarterly summative assessments to drive instruction and reduce the achievement gap. * Engaged with parents/guardians through diverse and Covid-responsive communication mediums (ex. calls, Zooms, and emails). * Engaged in cross-curricular planning with Reading faculty. * Developed and presented State standard aligned content and resources. * Communicated as the Principal’s “ghostwriter” for her weekly staff newsletter to clearly provide expectations and reinforce positive change happening on campus. * Synthesized data from faculty/staff surveys as part of the Instructional Leadership Team (ILT). * Proposed solutions to school-level challenges with time, professional development, and educational technology. * Project managed ILT initiatives to ensure implementation of the action plan in a timely and comprehensive fashion. * Participated in Hillsborough County’s “Equity and Access” initiative with district staff.* Sponsored Newsome’s Summer Leadership Institute to examine the results of the district’s Teacher Satisfaction Survey, staff professional development needs, and new teacher support.

New York, New York, United States

* Monitored data for 70+ accounts to determine next-steps in training, upselling, and adoption strategy.* Evaluated and resolved complex implementation challenges associated with cost, scope, and user efficiency.

Tampa, Florida

*Synthesized data from grade level baseline, quarter, semester exams, and End of Course assessments to drive instruction and reduce the achievement gap. * Facilitated vertical articulation between grades/schools. * Ordered and managed secure district documents. * Oversaw, mentored, and coached a SpringBoard National Model Demonstration Department. * Strategized cross-curricular student performance enhancement opportunities with EOC subjects (Social Studies and Science). * Communicated with Assistant Principal of Curriculum (APC) and Assistant Principal (AP) liaison to address staff and curriculum needs.* Coordinated with AP liaison to address the district “Equity and Access” initiative in English classes.

Brandon, Florida, United States

* Designed a curriculum complete with learning objectives to facilitate outcomes related to Career Development. * Used case studies, real-world materials (such as job ads), models (such as resumes and cover letters), and tables/charts (information maps) to efficiently disseminate information to student learners.

Mays Landing, New Jersey

* Guided students in learning opportunities that included traditional studies of Language Arts and American Literature. This included multi-genre literature, reading strategies, writing, public speaking, study skills/time management skills, HSPA/ PARCC, SAT, ACT, and ASVAB testing skills. * Created a Small Learning Community for Honors students called the Political Science Institute that is linked to American Literature. Applied Best Practice techniques in lesson planning.* Developed curriculums for English and Political Science Small Learning community by selecting texts, aligning objectives to units, and aligning objectives to state standards.* Completed an Administrative Internship (2008-2009) with an AP and the Department Head that developed staff leadership, staff training and development, curriculum planning, support services (Title I), budgeting, special programs, academic success, and discipline.

Vernon, New Jersey

* Guided students in learning opportunities that include the study of multi-genre literature, reading strategies, writing, public speaking, study skills/time management skills, and state test skills.

Mahwah, New Jersey

* Assisted students in the areas of Reading and Writing Workshop, Developmental Reading and Writing, College English, Readings in Humanities, and Introduction to Literature.* Coached adult learners to develop reading strategies and study skills.* Coordinated tutor/class schedules, mandatory tutoring schedules, student interventions, student tracking programs, as well as record attendance. * Mentored peer tutors by providing workshops and seminars to increase knowledge and skills related to tutoring.* Communicated with the Director and Assistant Director to communicate tutor needs.* Developed a digital Writing Center.* Acted as liaison between the Center for Academic Success and the English/Literature department.

Master Of Education - Med, Educational Leadership And Administration, General, 4.0

Concentration- Leadership of Educational Organizations

Bachelor'S Degree, Literature Education; Psychology, 3.5

Activities and Societies: Alpha Phi Omega, Omicron Delta Kappa, Sigma Tau Delta, Future Educators of Ramapo, Philosophy Club

Pre-Pharmacy Studies