-Developed and implemented new marketing strategies, resulting in 10% growth of company year over year-Improved web traffic by 400% over the first 3 quarters-Improved SEO and created a blog that focuses on customer needs-Redesigned existing sales collateral and created new documentation to streamlinecommunication-Through implementation of streamlined communication, created a steady stream of inboundleads for sales team-Managed all public relations, including… Show more -Developed and implemented new marketing strategies, resulting in 10% growth of company year over year-Improved web traffic by 400% over the first 3 quarters-Improved SEO and created a blog that focuses on customer needs-Redesigned existing sales collateral and created new documentation to streamlinecommunication-Through implementation of streamlined communication, created a steady stream of inboundleads for sales team-Managed all public relations, including announcement of new patents-Responsible for product launch from start to finish, including PR/Communication needs,pre-launch marketing, and post-launch drip marketing Show less

-Coordinated with multiple teams to create and maintain documentation library for 10,000 end-users including FAQs, how-tos, software update notifications, and maintenance notifications-Created AI personality designed to diagnose common user support issues based on support data analysis-Designed and managed custom SendGrid integration sending an average of 40,000 emails per month to end-users and partners (26% open rate, 15% click rate)-Managed all public relations, including… Show more -Coordinated with multiple teams to create and maintain documentation library for 10,000 end-users including FAQs, how-tos, software update notifications, and maintenance notifications-Created AI personality designed to diagnose common user support issues based on support data analysis-Designed and managed custom SendGrid integration sending an average of 40,000 emails per month to end-users and partners (26% open rate, 15% click rate)-Managed all public relations, including creating and distributing documents to support clients during COVID-19-Implemented chat/text system that decreased support requests by phone by 60%, resulting in shorter waiting periods and increased customer satisfaction Show less

CompleteCloud by Avatara is an all-inclusive, private cloud platform for the SMB space. CompleteCloud allows you to outsource your hardware, software, data, infrastructure and personnel to the cloud, all while paying a per user per month fee. Avatara Partners brings the CompleteCloud to MSP's, VARS, and other IT Sales Agencies around the country as their own branded solution.

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