Allison Pantin Email & Phone Number

Burlington, On, Ca

Burlington, Ontario

• Responsible for answering the main phone lines, dealing with visitors and providing administrative support to Recruiters• Putting together packages for all new contractors and ensuring they are set up correctly on our internal system• Dealing with contractors to ensure timely processing of all time sheets on a weekly basis• Dealing with the Branch clients• Working with the Branch Manager on putting together spreadsheets and letters for clients• Sending courier packages• Any other administrative functions as necessary

Toronto, Canada Area

Signing Authorities Officer is accountable for the vetting Large Corporate and Mid-Market customer requests related to signing authorities, while upholding compliance to internal signing authority controls and Anti Money Laundering (AML) requirements. • Interpret, validate and execute internal and external client requests by establishing new customer’s signing authorities or amending existing customer’s signing authorities..• Verify documentation according to established signing authority procedures to confirm that documents received from customers are complete, and properly executed• Review basic legal agreements related to products to allow implementation of new products and amendments to existing products• Identify non-standard documentation received from clients and work with the Signing Authorities Specialist or directly with internal legal council, for review and approval• Update the physical files maintained in the vault, as well as the signing authority view in the company’s system to allow other teams within various departments to complete their signature verification process• Perform regulatory duties related to basic signing authorities according to AML business requirements, to ensure completeness and compliance with requirements for specific fields • Maintain AML compliance fields in the Company system• Ensure proper documentation is obtained and properly executed to change client files as a result of company amalgamations and amendments• Provide assistance to clients, Relationship Managers and colleagues to address questions related to basic signing authority and AML signing authority requirements• Address gaps in signing authority documentation, escalating unresolved items, applying policies or engaging the appropriate internal partners to facilitate a resolution

Burlington, Ontario

Providing clerical and technical support to both internal and external customers.• Receiving customer calls relating to technical issues or billing requests • Assisting the Service Manager with scheduling and dispatching of service technicians • Preparing service and installation tickets• Keeping customer alarm information updated with the monitoring station• invoicing • Schedule, track and close service tickets• Calling customers who are in arrears and arranging for collection of outstanding amounts• Filing and dealing with couriers • Any other administrative functions as necessary

Burlington

Responsible for the day to day administrative tasks, including reception and working with Engineers and Project Managers.Type, format and prepare project and practice documents (including proposals, specifications, reports, contracts, letters, construction review reports, etc.).• Review and incorporate revisions to documents as necessary.• Perform research for proposals and reports as requested.• Assist in the administration of contract-based documentation such as addenda, bids requests, certificates for payment, change orders, and certificates of substantial performance.• Provide administrative support to project team members on miscellaneous items such as taking messages, scheduling, coordinating travel arrangements, and responding to client enquiries.• Provide administrative support to other project teams and business units as required.

Responsible for answering the main phone lines, dealing with visitors and providing administrative support to legal staff within the office.• Assisting the Barristers and Legal Assistants with the faxing of documents, printing of legal documents which includes sorting, indexing and putting together in binders• Responsible for typing up the manifest of closed files and putting closed files into storage boxes to be sent to offsite storage. In addition updating the information for all the closed files on the legal files• Opening and sorting of mail and logging all incoming cheques in the cheque log on a daily basis• Typing of letters to forward copies of various documents to the specific adjusters and ensuring they are sent out in a timely manner• Dealing with couriers on a daily basis• Photocopying and filing of documents • Assisting with any other projects as necessary

Responsible for the day to day office administration and human resource functions such as inventory control, printing and stationery, facilities maintenance in addition company benefits and recruitment, terminations and management coaching for over 340 employees in both Canada and US. • Several years in an administrative role performing administrative tasks which included, ordering of office supplies, company business cards, maintenance of office equipment and office environment, couriers, and processing of invoices• Organized and maintained office confidential files, prepared and edited all types of documents and compiled information for RFP proposals, presentations, and as well collated budget reports and projections for distribution to senior managers • Developed and distributed weekly management agenda for senior executive team • Managed the complete hiring process with respective managers ensuring all human resource procedures were adhered to and created an orientation binder for all new hires to assist with integration of new staff • Implemented and designed processes for streamlining workflow in tracking both corporate and vendor contracts• Collected and compiled monthly expenses in the areas of stationery, couriers, cell phones, conference calling, and printing for approximately 8 departments • Planned and organized company events for staff supporting company’s goals toward • Put together documentation and implemented Management Training for approximately 20 middle Managers in 2 different locations• Coordinated and scheduled meetings which included booking of board rooms, catering and made travel arrangements

Coordinated the ordering of company hardware and software and dispatched technicians onsite to move employees’ IT systems from a legacy platform to an MDE (Managed Desktop Environment). • Coordinated and monitored 25+ daily orders of company hardware and software using an access database• Dispatched 10 on-site technicians to convert IT systems from Legacy platform to MDE (Managed Desktop Environment); for 1500+ customers with minimum disruption to customer business operations• Assisted Database Administrator to customize an access data system capturing all relevant information • Meet the 5 business day turnaround time; exceeded SLA’s 95% of the time by developing customer relationships • Awarded “The Star Award” for consistently achieving customer service and service excellence

Receptionist responsibilityProvided administrative support to the Office ManagerInput orders in an AS400 system

Provided Administrative support to over 80 internal staff, in a fast paced, multi-tasking environment.• Assisted Department Manager with programming of telephones and security systems• Compiled, reviewed and provided data on postage, couriers, phones and supplies on a monthly basis• Assisted with the monthly preparation of journals for charge backs to internal departments • Handled equipment issues and took necessary corrective action whenever possible