Allison Vail Email & Phone Number

Glen Burnie, Md, Us

Glen Burnie, Md

Savage, Maryland, United States

Lineage Logistics/Lineage Food Service, Savage, MD| MAY 2019 – AUGUST 2021Customer Service Supervisor/Account Executive● Supervised the daily operations of a 5-member Customer Service team that supported over 200 Burger King restaurants in the Mid-Atlantic region● Provided clear leadership and direction to the customer service team on a daily basis● Utilized SAP software to manage day-to-day operations, including inventory control, orders, and credit management● Identified processes within the crediting system to save $15,000 to $20,000 annually● Oversaw the food distribution process to ensure timely, accurate product delivery that met restaurant standards● Maintained an effective business relationship with owners and operators, serving as the main point-of-contact for all customer service-related issues● Worked with Management Team to ensure concise communication and teamwork between all departments

Savage, Maryland, United States

Customer Service Manager/Account Executive AUGUST 2008 – MAY 2019● Directed the daily operations for a team of customer service representatives that assisted over 600 Wendy’s, Burger King and Boston Market restaurants in the Mid-Atlantic region● Developed procedures to facilitate efficient customer communication● Initiated a survey program to track customer satisfaction● Utilized SAP software to design reports to inform customers of service and credit request status● Collaborated with Executive Team to ensure effective inter-departmental communication and cooperation● Assisted the Human Resources department in advising employees on HR-related matters● Administered annual employee reviews and created development plans to foster employee growth● Supported and advised restaurant owners and operators regarding all day-to-day customer service-related concerns.● Fostered strong working relationships with owners, area managers and division restaurant managers to provide guidance and support to help in achieving their sales objectives and goals● Analyzed quantitative and qualitative data generated by reporting tools to assist in problem solving and crisis prevention

Savage, Maryland, United States

Human Resources AdministratorSEPTEMBER 2005 - AUGUST 2008● Administered HR-related services for a 150-person Distribution Center● Processed all new hire, benefits, leave, termination, and payroll paperwork for Center employees in compliance with all labor laws● Maintained employee records within internal databases● Generated regular reporting on HR metrics for executive leadership● Utilized Kronos, Workday and Workforce software to process weekly payroll● Managed and facilitated cross departmental relationships to ensure corporate HR properly addressed employee questions, requests, and issues________________________________________

Elkridge, Maryland, United States

Human Resources Coordinator● Administered all processes and procedures related to payroll and human resources● Managed and processed payroll for 30 office and field associates● Onboarded new hires and helped facilitate orientations and required trainings● Supported management with reporting requirements________________________________________

Savage, Maryland, United States

Human Resources CoordinatorAUGUST 1993 – JANUARY 2002● Processed payroll for 250 employees● Recruited and interviewed applicants● Assisted in annual wage surveys● Onboarded new hires by facilitating orientations and annual benefits enrollment● Maintained records of all hourly personnel transactions● Processed all insurance and accident claims● Facilitated all Peer Panel Review meetings● Coordinated and assisted in the planning of annual activities and events● Performed HR functions for second facility located in Aberdeen, MD

Savage, Maryland, United States

Accounting Administrator/Human Resources AssistantDECEMBER1985 – APRIL1992● Reconciled customer accounts by compiling cross departmental reports● Maintained personnel records● Processed payroll data and benefit forms for three distribution centers● Assisted in annual benefits enrollment