Allison Vail Email & Phone Number

Glen Burnie, MD, US

Glen Burnie, MD

Savage, Maryland, United States

• Lineage Logistics/Lineage Food Service, Savage, MD| MAY 2019 – AUGUST 2021Customer Service Supervisor/Account Executive
• Supervised the daily operations of a 5-member Customer Service team that supported over 200 Burger King restaurants in the Mid-Atlantic region
• Provided clear leadership and direction to the customer service team on a daily basis
• Utilized SAP software to manage day-to-day operations, including inventory control, orders, and credit management
• Identified processes within the crediting system to save $15,000 to $20,000 annually
• Oversaw the food distribution process to ensure timely, accurate product delivery that met restaurant standards

Savage, Maryland, United States

• Customer Service Manager/Account Executive AUGUST 2008 – MAY 2019
• Directed the daily operations for a team of customer service representatives that assisted over 600 Wendy’s, Burger King and Boston Market restaurants in the Mid-Atlantic region
• Developed procedures to facilitate efficient customer communication
• Initiated a survey program to track customer satisfaction
• Utilized SAP software to design reports to inform customers of service and credit request status
• Collaborated with Executive Team to ensure effective inter-departmental communication and cooperation

Savage, Maryland, United States

• Human Resources AdministratorSEPTEMBER 2005 - AUGUST 2008
• Administered HR-related services for a 150-person Distribution Center
• Processed all new hire, benefits, leave, termination, and payroll paperwork for Center employees in compliance with all labor laws
• Maintained employee records within internal databases
• Generated regular reporting on HR metrics for executive leadership
• Utilized Kronos, Workday and Workforce software to process weekly payroll

Elkridge, Maryland, United States

• Human Resources Coordinator
• Administered all processes and procedures related to payroll and human resources
• Managed and processed payroll for 30 office and field associates
• Onboarded new hires and helped facilitate orientations and required trainings
• Supported management with reporting requirements________________________________________

Savage, Maryland, United States

• Human Resources CoordinatorAUGUST 1993 – JANUARY 2002
• Processed payroll for 250 employees
• Recruited and interviewed applicants
• Assisted in annual wage surveys
• Onboarded new hires by facilitating orientations and annual benefits enrollment
• Maintained records of all hourly personnel transactions

Savage, Maryland, United States

• Accounting Administrator/Human Resources AssistantDECEMBER1985 – APRIL1992
• Reconciled customer accounts by compiling cross departmental reports
• Maintained personnel records
• Processed payroll data and benefit forms for three distribution centers
• Assisted in annual benefits enrollment