Allison Rock Email & Phone Number

Burlington, Ontario, Canada

Admin Manager: -Oversee all administrative staff at the firm (10+), engage and mobilize the team to achieve the purpose, goals, objectives, and key results of the Firm. -Create an engaging and positive team environment, that fosters effective communication, and support of team member’s personal and professional goals. -Foster an environment of collaboration by working with the appropriate departments or leaders to identify, mitigate and resolve process inefficiencies-Conduct bi-weekly touch bases for coaching sessions and annual performance reviews of Admin team in collaboration with the firm partners.-Manage schedules, hours of work, vacation, and time-off requests -Support in recruitment of Admin team vacanciesOffice Manager:-Review and approved office items to be ordered by reception -Conduct regular checks of office condition to identify areas where improvement is warranted. -Provide support with in-office activities, events, meetings, including catering arrangements and coordination with vendors. -Research, plan, and book domestic and international travel arrangements, including itineraries for executives and employees, flights, accommodations, transportation, and visas if required. -Take part in firm committees, providing insight and recommendation as well as support for initiatives

Toronto, Ontario, Canada

-Ensure and support full execution of LVA Retail Training strategy within the region-Organize and facilitate in-store induction/on-boarding to all new staff,partnering with subject matter experts in the region and store to ensure delivery of the correct message-Partner with corporate training team to learn and facilitate training modules created by Central which support business objectives-Support region in driving customer satisfaction through ensuring applied learning of selling skills by way of scheduled and active observation and coaching to the selling environment and store leadership team competencies-Organize administrative responsibilities and ensure budget guidelines are met-Set annual goals, coach and monitor performance, and provide bi-annual MPP evaluation/feedback for all direct reports-Oversee 6-9 Retail locations within Canada-Support driving business critical focuses and KPI metrics

Vancouver, British Columbia, Canada

-Coach and develop the leaders to ensure their team deliver exceptional client experiences. Support them with consistent mentorship and identify their tailored development and training needs-Identify, recruit and develop talents & build robust and sustainable succession plans for the entire store & collaborate with the RVP & HR Director on all management succession plans-Set achievable yet ambitious team and individual targets for the store; assess, supervise and handle performance to ensure these goals are achieved-Increase the potential of all product categories and universes carried in the store, capitalizing on all available support functions and fostering alignments between categories-Build a dedicated Clientele by demonstrating all clienteling tools and establishing a Client-centric mentality in store to ensure the highest level of customer experience

Toronto, Ontario, Canada

-Coach and develop team to deliver exceptional service with all clients-Providing in the moment feedback and support to ensure all aspects of client satisfaction are met-Identify, recruit and develop talents and create on boarding plans for new talent-Set teams monthly targets to achieve stores monthly, quarterly, and annual sales targets-Manage and motivate the team to drive business results; creating a positive and harmonious working environment-Support the team in building long term client relationships, leveraging clienteling tools-Foster an environment that promotes client-centric mindsets, resulting in the highest level of satisfaction for the client experience-Communicate and inspire the team on business critical focuses-Proactively provide corporate partners with recommendations and qualitative feedback based off of the markets and client desires leveraging knowledge and expertise within the team-Create plans of action to boost business revenue utilizing visual merchandising, clienteling, training, and team animation-Ensure business opportunities are maximized through efficient sales floor management, being visible and present to ensure service excellence is delivered to all clients-Being a role model demonstrating sales leadership to the team to support with their own sales. Inclusive of building my own client portfolio-Developed and optimized store schedules to meet expected coverage demands during peak and non peak seasons-Oversee and conduct inventory management through cycle counts, audits and shrinkage control

Toronto, Ontario, Canada

Toronto, Ontario, Canada

-On-boarding and sourcing sales and management staff-Create scheduling and payroll monitoring for over 40 team members-Lead merchandising directive for weekly and seasonal updates-Lead trend and department reporting and analysis -Execute weekly associate touch points to monitor productivity and successful integration of Coach’s sales and marketing tools-Analyze trends within categories and execute merchandising changes to drive business -Collaborate with region sales team for top style procurement and trend analysis-Coach and develop sales and management rolls to grow within the company-Coach and develop staff to surpass sales targets -Educate associates and drive Coach’s “5 points of connection” and provide a modern luxury experience-Conduct and analyze monthly LP audits-Create and execute associate reward programs-Lead merchandising changes bi weekly-Lead visual visits monthly -Conduct weekly conference calls discussing clienteling strategies and best practices

Toronto, Ontario, Canada

-Hire and recruit team for new store opening-Manage schedule for 20 team members-Wage cost monitoring and payroll reporting-Coach and develop management rolls to grow within the company -Coach and develop staff to surpass sales targets-Train staff to execute the “RUDSAK” program -Utilize “RUDSAK” implemented clientelling program to drive sales results -Collaborate with head office to develop tools for measure and conversion-Maintain personal sales consistency (Top 5 of the province)-Lead merchandising strategies for seasonal change over and regional incentives-Analyze business trends to ensure growth (week over week)-Create unforgettable client experience within the store

Toronto, Canada Area

-Set sales targets (SPH) for associates by category-Track associate and management performance -Coach and develop staff to obtain and surpass sales targets-Analyze trends and track business growth-Communicate with management team-Management, tracking & reporting of payroll -Utilized consumer & retail insights to lead clearly defined sales strategies for associates and management team-Implement new merchandising initiatives that generates consumer excitement-Inspire staff through exemplary customer service and consumer engagement-Recruiting and Hiring-Procurement of fundamental assets for day-to-day-Loss prevention and inventory management-Lead management visits and meetings within retail setting