Allison Zales Email & Phone Number

Syracuse, Ny, Us

United States

Drive operational excellence within Consulting & Technical Assistance, by enhancing the customer engagement lifecycle, aligning resources and managing internal business support relationships to deliver an exceptional customer experience and foster high levels of satisfaction amongst employees.

United States

Engage, assess and plan for best-fit service connection for target population youth ages 0 to 21 experiencing social, emotional, and/or behavioral challenges. Provide face-to-face exploration of whole family needs, problem-solve to address immediate concerns and build solutions to meet long-term goals with referrals to community supports and services.

Syracuse, New York Area

Provide hands-on professional organizing services to promote positive change in the areas of personal productivity, professional efficiency, and home organization. Conduct business efficiency evaluations: partnering with company leaders to design process improvements that will elevate business performance, employee engagement and customer experience.o Facilitated customized professional development; led training and coaching for 80 professionals of Fortune 500 Company, supporting a Lean workplace transition. Program evaluation indicated satisfactory skill transfer in all areas assessed.

United States

Designed and empowered targeted strategies aimed to improve student attendance and reduce chronic absenteeism. Provided districtwide support to 32 buildings— directly assisting all Attendance and Impact Intervention Teams. Produced comprehensive attendance reports, customized organizational tools and streamlined processes; using data driven decision-making to improve systems for recording, monitoring and supporting student attendance.IMPACT TEAM FACILITATOR– led Attendance Intervention Teams targeting 180 elementary students with the highest rates of chronic absenteeism. Facilitated weekly school team meetings to progress-monitor, establish action items and review intervention outcomes. o Improved attendance performance indicated in over 70% of supported students.SOCIAL WORKER ASSISTANT– assessed and evaluated the mental, social, emotional and behavioral conditions of students and their families. Intervened to formulate, facilitate and monitor action plans based on student needs and strengths. Supported the implementation of school-wide social and emotional learning strategies and culture/climate team initiatives. o Redesigned Universal Tier I support strategies; adopted by leadership and shared districtwide to improve identified priority areas.

United States

Provided direct support to 70+ teachers in the Syracuse City School District toward the implementation of a schoolwide SEL enrichment program: PAX Good Behavior Game. Certified Trainer in Youth Mental Health First-Aid,o Established collaborative partnerships with teachers and leaders, overseeing program implementation by providing on-site training, coaching, and modelling.o Created quarterly data reports and analyzed program information, identifying issues and communicating trends to building and community stakeholders.