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@itim.com
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Alexandre Lopes is listed as Support Team Leader @ ITIM at itim, a company with 165 employees, based in Porto, Porto, Portugal. AeroLeads shows a work email signal at itim.com and a matched LinkedIn profile for Alexandre Lopes.
Alexandre Lopes previously worked as Support Team Leader at Itim and Principal ASM System Analyst at Itim Group Plc. Alexandre Lopes holds Master'S Degree, Informatics from Feup.
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AeroLeads found 1 current-domain work email signal for Alexandre Lopes. Compare company email patterns before reaching out.
Talented ASM Analyst with over 11 years of experience in 2nd and 3rd line support for retail software. Extensive customer interaction in Portuguese, Spanish, and English. Proven support team leader for over four years, dedicated to service quality and effective client relationship management. Strong expertise in code analysis and software development. Skilled in training and developing team members, fostering a collaborative environment. Act as a key point of contact between development, support, and client teams, ensuring seamless communication and project alignment. Completed a coaching course, enhancing my ability to guide and mentor others. Certified in Oracle, ITIL, and FCE. Highly motivated, committed, and proactive in delivering exceptional results.
Listed skills include Pl/Sql, Java, Mysql, Sql, and 11 others.
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A career timeline built from the work history available for this profile.
- Manage service metrics to ensure quality standards are met for clients.- Skilled in effectively managing crisis situations, with a strong emphasis on creating clear and comprehensive documentation to guide teams and inform stakeholders- Distribute issues on Jira among team members for efficient resolution.- Understand customer needs and propose software.
Porto, Portugal
- Act as a bridge between customers and development teams to ensure alignment and understanding.- Identify problems through thorough incident analysis.- Resolve complex issues and develop technical solutions for bug resolution.- Handle the development of small change requests.
Porto, Portugal
- Analyze and prioritize client issues to ensure timely and effective resolution.- Participate in client meetings to discuss and evaluate support services.- Develop and implement change requests to enhance system functionality.- Perform bug fixing to maintain software reliability and performance.- Provided on-site development and support
Other employees you can reach at itim.com. View company contacts for 165 employees →
Hudson Mckie
Colleague at Itim
United Kingdom, United Kingdom
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LS
Luu Suri
Colleague at Itim
Vietnam, Viet Nam
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HN
Hoa Nguyen
Colleague at Itim
Vietnam, Viet Nam
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FG
Francisco Guevara
Colleague at Itim
Braga, Braga, Portugal, Portugal
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TF
Tânia Fernandes
Colleague at Itim
Porto, Porto, Portugal, Portugal
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AM
Andreia Margarida Machado
Colleague at Itim
Braga, Braga, Portugal, Portugal
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LB
Lucy Budge
Colleague at Itim
South Croydon, England, United Kingdom, United Kingdom
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CM
Carlos Martins
Colleague at Itim
Braga, Braga, Portugal, Portugal
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NJ
Nicholas Jeffries
Colleague at Itim
City Of Peterborough, England, United Kingdom, United Kingdom
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KT
Katarzyna Tomasik
Colleague at Itim
London, England, United Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Alexandre Lopes works for itim.
Alexandre Lopes is listed as Support Team Leader @ ITIM at itim.
AeroLeads has found 1 work email signal at @itim.com for Alexandre Lopes at itim.
Alexandre Lopes is based in Porto, Porto, Portugal while working with itim.
Alexandre Lopes has worked for Itim, Itim Group Plc, and Feup.
Alexandre Lopes's colleagues at itim include Hudson Mckie, Luu Suri, Hoa Nguyen, Francisco Guevara, and Tânia Fernandes.
You can use AeroLeads to view verified contact signals for Alexandre Lopes at itim, including work email, phone, and LinkedIn data when available.
Alexandre Lopes holds Master'S Degree, Informatics from Feup.
Alexandre Lopes is listed with skills including Pl/Sql, Java, Mysql, Sql, Desenvolvimento Android, Html, Uml, and Eclipse.
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