Wilmington, NC• Developed new inkjet and toner cartridges profit center following the asset purchase of Rapid Refill's inventory and customer list. Successfully integrated into existing operating procedures and infrastructure. The profit center only focuses on re-manufactured and replacement cartridges to avoid direct competition with OEM products sold at big box retailer and saving customer 30% to 70% over OEM brands.• Designed and implemented successful customer loyalty cross-media marketing campaign to transition customers and prospects to the new company brand. Campaign involved direct mail, email marketing, personalized website landing pages (PURL’s) and second direct mail.• Designed and transitioned new brand name and corporate identity without referencing the old name. Consistent application of corporate identity combined with heavy advertising ensured zero loss of customers and sales.• Developed and successfully implemented detail plan for exiting franchise. Annual sales following transition exceeded prior year sales.• Identified and replaced all franchise provided services with independent vendors, internally developed systems. Web-to-Print systems include website file transfer, PDF creation tool for customer use and custom order websites.• Developed new training modules and exercises utilizing audio files and visual media, walk-around exercises, practice pricing and job analysis.• Prepared winning bids for Government Print Office. Won $90,000 bid for providing services to Document Automation Printing Services (DAPS), Fort Bragg, NC. Other contracts include US Army Corp of Engineers, US Coast Guard Special Mission Training Center and Simplified Purchase Agreements for GPO Offices in Atlanta, GA; Charleston, SC and Hampton, VA.• Maintaining ISO 9000 compliance without certification.• Negotiated equipment lease/purchase, service contracts, real estate documents and consultant contracts.

Wilmington, NC• Prepared annual business plan containing situation analysis, competitor analysis, technology and capital requirements, detail budget and marketing plan. Achieved Gold Circle for 13 out of the last 15 years. Gold Circle is top 10% of franchise system. Consistently ranked in the top 5%.• Expanded business model and products to include value-added services. Services included Direct Mail, Large Format Printing, Scanning and Archiving, and Promotional Products.• Designed and implemented PDF workflow for design, electronic printing and offset printing. Workflow allows greater efficiency and consistent quality.• Designed and implemented intranet and network communications.• Developed and implemented ISO 9000 Quality System standards and procedures. The fourth franchise certified.• Implemented new franchisor initiatives on a timely basis.• Met or exceeded franchise system standards and requirements.

(Formerly GTE Mobile Communications)Atlanta, GA• Managed design and implementation of post-merger systems integration into Dun &Bradstreet Software’s large IBM mainframe General Ledger, Accounts Payable, Fixed Assets & Capital Projects system. Formally McCormack & Dodge software.• Managed $1 million annual budget for data center lease.• Hired and assembled staff for systems development following merger between GTE Mobile Communications and Contel Cellular.

Altanta, GA

New York, NY

Atlanta, GA

East Hanover, NJ

East Hanover, NJ

East Hanover, NJ

Information Systems ConsultingCleveland, OH

Analyze company credit worthiness and recommend loan approval. Full-time and paid internship during college breaks.100 Water StreetNew York, NY