Utilized CRM tools to streamline customer interaction processes, resulting in a 15% increase in clientele. Cultivated and sustained relationships with 150+ clients, achieving an 80% client retention rate. Managed the recruitment, training, and scheduling of 15+ employees. Conducted monthly performance evaluations for all staff, leading to an increase in employee satisfaction. Executed daily quality assurance inspections to guarantee services meet client expectations. Handled client feedback and complaints to resolve service issues, which contributed to our 80% client retention rate.Worked directly with branch owner to analyze operational workflows and implement improvements to employee training processes.

Utilized CRM tools to engage over 500 potential clients for Dow Jones and CMS Technologies.Ensured accuracy and currency of information in CRM systems to track interactions and follow-ups. Evaluated and prioritized leads based on their potential for conversion.Collaborated with marketing, sales, and creative teams to align business development initiatives, contributing to a 10% increase in campaign effectiveness. Met 75% of monthly KPI goals throughout my tenure.Handled initial client inquiries, providing detailed information about the agency's services.

As a teacher at UNC Charlotte, I work to educate my students about language diversity. I maintain a productive classroom environment, facilitate learning and discussion, and create and grade assignments to measure student learning outcomes.

As a writing tutor, I worked online with university students to cultivate writing skills in all aspects of the writing process, including brainstorming, organizing, planning, writing, and editing.

As a Direct Support Professional, I work with participants with disabilities in order to accomplish specific long-term and short-term goals.