Ally Keute Email & Phone Number

La Crosse, Wisconsin

La Crosse, Wisconsin Area

• Part of the initial staff that helped with opening the bar• Opened and closed the business• Served beer, wine, and cocktails to customers• Obtained extensive knowledge of imported wines and beers• Provided customers with friendly and professional service, high quality food and drinks, and a comfortable and clean environment • Assisted with inventory and maintaining a fully stocked bar• Trained 7 new bartenders on basic day to day procedures, closing duties, and customer service skills• Helped create new cocktails for the drink menu• Maintained extremely positive relationships with regular customers• Resolved any problems with customers or employees• Processed payroll on a biweekly basis using Square Up

La Crosse, Wisconsin Area

• Continued to perform barista and lead shift supervisor duties • Assisted in opening a new location • Managed a staff of 10 to 15 employees• Produced schedules for two locations and about 25 employees (downtown La Crosse and La Crosse North• Extensively trained a brand new team of baristas to open the store and continued to train all new employees• Enhanced problem solving skills by handling customer concerns as well as staffing problems• Hired a brand new team for the store opening and continued to hire staff for both locations • Oversaw marketing efforts both internally and externally which included the use of social media • Responsible for the day to day analysis of sales, tips, and labor costs.

La Crosse, Wisconsin Area

•Developed excellent customer service skills while interacting with customers daily •Enhanced leadership skills by working with a team of 2 to 4 employees each shift •Facilitate outside marketing using coffee tasting and offsite sales •Trained 6 new employees on the basic day to day procedures of Cabin Coffee, open and closing duties and customer service skills •Obtained and expanded product knowledge including roasting coffee •Balance and set up register at end of the day and assist with analyzing sales reports•Create a positive atmosphere for the team and ensured the delivery of friendly service to customers•Trained extensively and continuously in all aspects of coffee including roasting, history, and current relevant coffee information.

La Crosse, Wisconsin Area