Supervise 5 project managers, each closing approximately 200 orders per year. The first level of escalations with over 50 providers to facilitate complex telecom projects and ensure timely installs with a high level of customer satisfaction.- Established standard operating procedures with simplified, in-depth instructions to ensure training efficiency and clear job role functions. This accelerated the onboarding process for both in-house systems and a diverse set of project management software.- Lead weekly meetings with the Project Management team, reviewing audit reports and discussing performance to synchronize efforts in achieving company goals and objectives.

Launched 3 company websites, and managed all Marketing aspects of the company, insuring a professional reflection of its reputation as a telecommunications broker. - The improved website designs resulted in a 245% increase in monthly users within two years.- Spearheaded the design and functionality of a partner portal, CRM tool, and the ‘FiberLookup’ app to improve sales automation for over 300 agents.- Design flyers, brochures, business cards, presentations, and web pages with adobe Photoshop and Illustrator. Keep Social Media platforms up to date.- Establish promotional strategies that fit the agent's consumer demographic for maximized sales.

- Work directly under the CEO- Delegate and finalize administrative and clerical tasks. - Assist in office operations which includes: Order office supplies, schedule meetings and travel arrangements, and help coworkers with computer issues and document creation, etc. - Use of Salesforce and Microsoft excel to update accounts receivable and payable.- Train new employees on quoting techniques. - Create and maintain multiple financial records to track employee monthly sales.- Correspond with clients and customers on quotes requests, contract submissions, and project management.

Calculated commission and bonus payouts for 20 employees. Tracked accounts receivables and opened disputes for missed payments.- Developed a fundamental financial records system to automatically calculate payouts based on order qualifications. This Microsoft excel tool also sums yearly totals using filtered criteria.- Created a variance report that discovered $67,000 of payment discrepancies on 892 accounts in one year.- Proactively find solutions to increase office production and workflow. Help coworkers with computer and MS issues, schedule meetings, travel arrangements, and company parties, circulate documents via email, take minutes at meetings, and order office supplies.- Create and update multiple financial records for accounts payable and receivable. Track canceled orders, missing payments, sales, bonuses, and reimbursements. Create a cost-to-income ratio report to save the company money by discovering the non-lucrative lead sources.- A key role in the employee manual creation; train new employees, file personnel documents, keep employee codes and regulations up to date, record time off and sick days.- Cut costs and waste by creating a virtual sales order submission process, ordering eco-conscious products, and sending Direct Deposit options to all independent contractors.

- Plan and implement policies, procedures, and performance standards; establish a high degree of professionalism and timeliness through interactions with guests and doctors. - Attend local events to promote business and build relationships with local businesses.- Train new employees in office procedure, telephone etiquette, filing, receptionist duties, schedules, faxes, clean workspaces, and overall professional presence in a medical office.- Submit Medical Bills to Insurance companies and Record Accounts Payable and Receivable.