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Alexandra Mckay Email & Phone Number

Senior Customer Support Specialist and Quality Assurance Lead, Fraud at ID.me
Location: Washington, District Of Columbia, United States 15 work roles 1 school
1 work email found @id.me LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email a****@id.me
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Current company
ID.me
Role
Senior Customer Support Specialist and Quality Assurance Lead, Fraud
Location
Washington, District Of Columbia, United States
Company size
1124 employees

Who is Alexandra Mckay? Overview

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Quick answer

Alexandra Mckay is listed as Senior Customer Support Specialist and Quality Assurance Lead, Fraud at ID.me, a company with 1124 employees, based in Washington, District Of Columbia, United States. AeroLeads shows a work email signal at id.me and a matched LinkedIn profile for Alexandra Mckay.

Alexandra Mckay previously worked as Senior Fraud Analyst at Id.Me and Fraud Analyst at Id.Me. Alexandra Mckay holds Bachelor Of Science In Apparel Design And Bachelor Of Science In Fashion Merchandising, Fashion And Apparel Studies from University Of Delaware.

Company email context

Email format at ID.me

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{first_initial}{last}@id.me
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AeroLeads found 1 current-domain work email signal for Alexandra Mckay. Compare company email patterns before reaching out.

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Profile bio

About Alexandra Mckay

”What do you do?” When I tell someone I’m a former fashion designer turned retail manager turned customer solutions specialist in the IT space, I am usually met with a surprised look. 😲I mean…I get it. Not the most conventional path over the past decade but let me make sense of it. 😉You may see a nontraditional path, but I see a host of relatable, transferable, and coveted skills. In EVERY role I’ve had the opportunity to…🤔Problem solve🤨I’ve supported thousands of customers and clients through the tiniest of issues to support matters that need to be escalated to higher powers. Through it all, I’ve proudly earned recognition as an efficient, customer-first success lead.📈Analyze data 📊By looking for patterns and paying close attention to detail, I’ve been able to drum up creative solutions to the most challenging problems whether in fashion or IT. 👬👫Lead a team👭👫Coaching teams —both small teams and large—through times of uncertainty, change, and success has provided me with not only immense joy, but strong people management and advocacy skills that are transferable across industries. 🗣️Collaborate cross-functionally💬I love speaking about data & trends with IT teams, chatting through value props with marketers, and collaborating on UX with designers. ✨Build resilience✨If never backing down from a challenge and facing transition with a positive attitude was a Starbucks order it’d be my daily go to. I’m currently looking for my next opportunity as a Customer Success Manager or Business Analyst at a hybrid company in the Technology (FinTech) or IT Services space! Bonus points if work-life balance (4-day work week?!), mental health, and Iced Shaken Espresso are important to you as well! Outside of work, I’m an aspiring vegan-ish home chef and occasional abstract painter. I love to chat so feel free to reach out! Email me at allyemckay@gmail.com if you would like to connect on a role, chat about industry trends, or share your favorite Starbucks order.

Listed skills include Microsoft Office, Fashion Illustration, Technical Illustration, Sewing, and 25 others.

Current workplace

Alexandra Mckay's current company

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ID.me
Id.Me
Senior Customer Support Specialist and Quality Assurance Lead, Fraud
Washington, DC, US
Website
id.me
Employees
1124
AeroLeads page
Company profile
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15 roles

Alexandra Mckay work experience

A career timeline built from the work history available for this profile.

Senior Customer Support Specialist And Quality Assurance Lead, Fraud

Id.Me

Washington, DC, US

Senior Fraud Analyst

Current
Id.Me

Mclean, VA, US

Investigate 600+ monthly fraud cases via Palantir (Fingerprint API integration), managing customer interactions in Zendesk to address identity theft proactively.Restructure Fraud QA department, delivering 91% of scope 6 weeks ahead of schedule, reducing false customer account reinstatement rate.Conduct strategic sessions across teams (analysts, leads.

Sep 2022 - Present

Fraud Analyst

Id.Me

Mclean, VA, US

Aug 2021 - Aug 2022

Customer Support Specialist (Identity Verifications)

Id.Me

Mclean, VA, US

Nov 2020 - Aug 2021

Client Experience Manager

Ann Inc (Ann Taylor | Loft | Lou & Grey)

New York, NY, US

Strengthened the sales and marketing skills of 20+ customer service representatives via hands-on coaching, mentoring, and professional development exercises. Resulting in a 10% increase in sales from 2017.Conceptualized a customer engagement strategy of leveraging mobile technology resulting in $30K sales growth from 2018 to 2019.

Oct 2018 - Nov 2020

Customer And Employee Engagement Lead

Marine Layer

San Francisco, California, US

Collaborated cross-functionally with a team of merchants, merchandisers, and store managers to manage client relationships and employee operations for a $1M ecommerce retailer.Spearheaded a BOH organizational strategy that resulted in $2K monthly sales increase.

Mar 2018 - Sep 2018

Customer Engagement And Sales Lead

Warby Parker

New York, NY, US

Fostered cross functional relationships between internal staff (sales, SMEs, management team) and external vendors. Led a team of 25 sales professionals for a $4M e-commerce retailer, achieving a +90 net promoter score (a 29% increase from 2016 - 2017).

Dec 2017 - Mar 2018

Customer And People Manager

Ann Inc (Ann Taylor | Loft | Lou & Grey)

New York, NY, US

Pioneered an omni channel retail strategy that grew mobile POS sales 1000% of over 2014 and increased revenue by $60K (166%+ for 2015 goal).Reduced the payroll budget by 25% while stabilizing employee scheduling and increasing monthly sales by 10% resulting in increased client and employee satisfaction.Strategically planned and optimized client management.

Jun 2017 - Dec 2017

Assistant Buyer And Planner

Moxie Boutique

Newark, Delaware, US

Apr 2014 - Dec 2015

Branding & Creative Services Consultant

Aem Designs Llc
May 2014 - Oct 2015

Assistant Production Coordinator

Urban Outfitters

Philadelpia, PA, US

Aug 2013 - Mar 2014

Urbn Temporary Employee Production And Sourcing

Urban Outfitters

Philadelpia, PA, US

Jun 2013 - Oct 2013
Team & coworkers

Colleagues at ID.me

Other employees you can reach at id.me. View company contacts for 1124 employees →

MB Melody Byrne Melody Byrne Colleague at Id.Me Tampa, Florida, United States, United States View → SR Sophia Rizzo Sophia Rizzo Colleague at Id.Me Ashburn, Virginia, United States, United States View → RG Richard Gonzalez Jr Richard Gonzalez Jr Colleague at Id.Me Tampa, Florida, United States, United States View → AD Andrew Ding Andrew Ding Colleague at Id.Me Rockville, Maryland, United States, United States View → MF Mengbo Fan Mengbo Fan Colleague at Id.Me Bethesda, Maryland, United States, United States View → GA Gilbert Alonso Gilbert Alonso Colleague at Id.Me St Petersburg, Florida, United States, United States View → BB Brion Bochinis Brion Bochinis Colleague at Id.Me Riverview, Florida, United States, United States View → AS Amita Soni Amita Soni Colleague at Id.Me Tampa, Florida, United States, United States View → SR Sabina Rana I Dangal Sabina Rana I Dangal Colleague at Id.Me Falls Church, Virginia, United States, United States View → AC Alan Codner Alan Codner Colleague at Id.Me Alexandria, Virginia, United States, United States View →
1 education record

Alexandra Mckay education

  • University Of Delaware
    University Of Delaware
    Fashion And Apparel Studies
FAQ

Frequently asked questions about Alexandra Mckay

Quick answers generated from the profile data available on this page.

What company does Alexandra Mckay work for?

Alexandra Mckay works for ID.me.

What is Alexandra Mckay's role at ID.me?

Alexandra Mckay is listed as Senior Customer Support Specialist and Quality Assurance Lead, Fraud at ID.me.

What is Alexandra Mckay's email address?

AeroLeads has found 1 work email signal at @id.me for Alexandra Mckay at ID.me.

Where is Alexandra Mckay based?

Alexandra Mckay is based in Washington, District Of Columbia, United States while working with ID.me.

What companies has Alexandra Mckay worked for?

Alexandra Mckay has worked for Id.Me, Ann Inc (Ann Taylor | Loft | Lou & Grey), Marine Layer, Warby Parker, and Moxie Boutique.

Who are Alexandra Mckay's colleagues at ID.me?

Alexandra Mckay's colleagues at ID.me include Melody Byrne, Sophia Rizzo, Richard Gonzalez Jr, Andrew Ding, and Mengbo Fan.

How can I contact Alexandra Mckay?

You can use AeroLeads to view verified contact signals for Alexandra Mckay at ID.me, including work email, phone, and LinkedIn data when available.

What schools did Alexandra Mckay attend?

Alexandra Mckay holds Bachelor Of Science In Apparel Design And Bachelor Of Science In Fashion Merchandising, Fashion And Apparel Studies from University Of Delaware.

What skills is Alexandra Mckay known for?

Alexandra Mckay is listed with skills including Microsoft Office, Fashion Illustration, Technical Illustration, Sewing, Pattern Design, Adobe Illustrator Cs5, Adobe Photoshop Cs5, and Fashion Buying.

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