Madeline Delfrate Email & Phone Number

Tampa, Florida, United States

Worked 1st point of contact documentation submissionsVerified client's identity via web conferenceQuality checked approved documents to verify validity

Portland, Oregon, United States

While visiting family for the holidays I was asked by a former coworker to help with an unexpected short staffing dilemma. Work across three class rooms and a nursery which duties included general child care 0-6 years, early educational development.

Tampa, Florida, United States

Worked 1st point of contact documentation submissionsVerified client's identity via web conferenceQuality checked approved documents to verify validity

Tampa/St. Petersburg, Florida Area

General DescriptionModerating online content in a professional fast-paced environment that requires a high degree of accuracy, multi-tasking and clear, efficient communication.  Review video and photo content to determine if internal client policy has been violated Supply valuable data and insight on violating and non-violating content via use of a complex decision tree Keep up to date on new policy, policy changes, trends and exceptions Escalate sensitive content as needed for immediate client review Internally escalate observed trends, issues and challenges for resolution or improvementSkills Required Ability to navigate multiple computer applications and screens of information for the most up to date guidance on content moderation Task prioritization based on content type and nature Constant critical thinking and decision making  Strong attention to detail and reading comprehension Rapid learning and information retention  Disciplined approach to time-management Ability to parse out exceptions from best practices Operating Windows-based programs Navigating internal systems for administrative purposes Proficient keyboarding, notation and communication via email and chat skills Proficiency at completing digital forms Ability to navigate complex decision trees Displays passion, commitment, integrity and drive to deliver a positive differentiated service Ability to learn and adapt to new information and technology platforms  Comfortable receiving ongoing performance feedback and coaching