Alina "Ally" Michailov Email & Phone Number

Culver City, California, United States

Culver City, CA

• Manage and drive all aspects of daily account and customer service management to 3 of the top 10 company accounts, to include service launch, trainings and sales forecasting to continuously increase revenue and achieve.
• Develop/implement strategic account management plans focused on advancing company initiatives, identifying additional opportunities and facilitating solutions to account-specific challenges.
• Serve as a primary liaison for account audits to ensure compliance with applicable laws, regulations and contracts; create and lead work/project groups to tackle client complaints or problems.
• Define business/account priorities, to include initiating and managing business development activities to strengthen, expand and drive market penetration.
• Continuously review customer survey information to identify weaknesses and prioritize areas for needed improvement; create, develop and deliver training materials.
• Interface with accounts to proactively identify new lines of business for sales team follow-up; generate and review monthly and quarterly reports to track account sales and growth.

Santa Monica, CA

• Delivered all aspects of daily administrative support to senior staff and the office, to include receiving and screening calls as the primary gatekeeper, handling travel arrangements, managing and maintaining.
• Performed the coordination and heavy calendaring of internal/external client meetings; helped arrange internal and external trainings, workshops, conferences and events.
• Coordinated and booked staff travel to include hotel, airline and ground transportation.
• Created diverse materials including training material, letters, documents, sales and confidential reports, inter-office memos and complex spreadsheets.
• Developed and maintained administrative and procedural processes that reduced redundancy, improved accuracy and efficiency, and achieved organizational objectives.
• Coordinated/conducted the auditing and purchasing of office supplies and contractor services.

Answered calls, booked reservations, helped guests create amazing spa experiences, and helped up sell services and gift cards.

Program Graduate, Cosmetology/Cosmetologist, General

High School/Secondary Diplomas And Certificates