Promoted multiple times with increasing leadership responsibility. Supervised six full-time employees (FTEs), leading hiring, training, development, and performance management. Accountable for a monthly budget and cost control. Managed accounts payables and receivables to ensure accurate financial transactions.➣ Consistently met or exceeded monthly occupancy goals and led the team to earn The Kinglsey Award in Customer Service and Resident Satisfaction for four consecutive years. ➣ Collaborated with maintenance and make-ready staff to coordinate timely apartment turnovers.➣ Performed daily community inspections, including vacant units, to maintain property upkeep.➣Approved daily rent rates based on market analysis and property performance.

Oversaw 321 units with over $65M in combined value. Facilitated the acquisition and processing of apartment rental applications through both in-person interactions and online platforms.➣ Delivered exceptional customer service to residents and prospects, contributing to heightened customer satisfaction, increased lease renewals, revenue growth, enhanced reputation, and improved profitability.➣ Conducted move-in and move-out inspections, overseeing the condition of apartments during transitions.➣ Ran lease and renewal paperwork processes efficiently, ensuring accuracy and compliance.

Served as the property manager’s “right hand” in leading day-to-day operations for a residential apartment complex with 149 units with over $75M in value. ➣ Performed meticulous move-in and move-out inspections and performed weekly market surveys to provide insights into market trends. Assisted in processing invoices, rent payments, and security deposits.➣ Executed audits of resident apartment files, verifying accuracy and completeness to uphold data integrity.➣ Facilitated 95% of property tours for potential investors exploring property acquisition, managing multiple tours daily to showcase the features and value of the property.➣ Contributed to the property sales due diligence process by participating in unit inspections, ensuring an all-inclusive assessment and smooth transition during the sale.➣ Played a central role in onboarding new staff, providing valuable support and guidance to facilitate a seamless integration into the team and operational processes.➣ Handled the vacancy log, prepared monthly reports, maintained a weekly schedule for new marketing contacts, oversaw electric logs, addressed late rents and utility notices, and addressed aged delinquency.

Hired as a server and promoted to lead trainer within a high-volume, casual dining environment. Assisted management with opening and closing of the restaurant. Greeted and seated guests, ensuring a positive first impression and delivering excellent customer service throughout their dining experience.➣ Monitored tables to anticipate guests' needs and promptly addressed any issues.➣ Maintained a clean and organized work environment, including setting and clearing tables, refilling water glasses, and ensuring dining area cleanliness.➣ Worked collaboratively with kitchen and bar staff to ensure a seamless and efficient dining service.➣ Communicated effectively with colleagues to relay customer preferences and special requests.➣ Adhered to restaurant policies regarding hygiene, safety, and service standards.➣ Followed responsible alcohol service practices and complied with health and safety regulations.➣ Promoted specials, promotions, and loyalty programs to enhance the guest experience and encourage repeat business.➣ Addressed customer feedback and concerns promptly, professionally, and discreetly.

Coordinated and led onsite property tours for potential residents, managing the entire leasing process from the initial credit check to the final close. Adhered strictly to company policies, Fair Housing regulations, and The Americans with Disabilities Act. Maintained accurate resident files, ledgers, and work orders.➣ Demonstrated keen liability to address and resolve resident conflicts and property losses proactively.➣ Participated in marketing efforts, overseeing website updates, social media networking, and executing outreach strategies to generate sufficient traffic, secure leases, and meet monthly targets.➣ Answered inbound calls, documented daily traffic information, and managed maintenance work orders.➣ Processed apartment rental applications through in-person and online channels.