Allyn Martin Email & Phone Number

San Diego, California, Us

Boston, Massachusetts, Us

US Headquarters based Systems and Facility administrator for global Genomic Data company Desktop Support Technical Specialist for 110 Macs running OS X, up to macOS 11+ in a Microsoft Active Directory and AWS Cloud environmentApple management using Mac OS Server then migrated to JAMF Pro for the last 3 years Jamf Pro Server cloud administration, profiles, policies and configurations development. Handled purchasing and reviews for new hardware, in-house or work at home systemsCisco Call Manager and Unity Voice Messaging administration, Cisco Room admin, Jabber call system, WebEx Meetings administrator Zoom Meetings Admin and Cisco Room Device integrator Site manager for 2 company office Moves / buildout 2 expansion locations. Coordinated technical networking build outs for a Sequencing Lab and a remote office location with assistance from Technical Experts. (Switches, Firewalls, Wireless Lan Controllers, Wireless Access Points) AWS and Google Cloud end user management (IAM, Route53, Direct Connect, VPCs, EC2 and S3) assisted in migration of business IT infrastructure to the Cloud from Icelandic Data Center. Jira/Confluence administration and daily ticket management - document/teamwork support. Microsoft Active Directory and Office365 administrator and support New employee builds and on boarding on Apple and Windows based machines Slack for Business administrator OKTA administrator and application integration for 2factor secure identity management (SSO) Adobe Creative Teams administrator Asset Panda for tracking end user devices • CrowdStrike deployment expert for Macs Solarwinds/Samanage Incident Management Webinar and Company Meeting technical lead for conferencing resources and guests Environment Sensor administrator (iMonnit.com) for Temp/Humid/CO2 controlsCode42 CrashPlan administrator

Getting to know my new team. Getting to know the Internal Staff, what they do and support them in any way possible. Establishing relationships with vendors like Apple Business, Microsoft, Connection, CrashPlan & JamfPro just to begin. Be on your toes, I may be calling YOU. You may be calling Me.

Daily management of all Systems and Facilities manager coordinating beyond Help Desk Duties, Network administration and Facilities Coordination efforts.

Boston, Massachusetts, Us

Leveraging 20+ years of graphic design, desktop publishing and systems support experience, I am a Technical Expert in Apple device support solutions for Putnam Investments. Originally hired as the Mac support specialist for Corporate Communications, and assisted with more departments getting Macs. I Specialize in all versions Mac OS X (^10.11.x) that are in Active Directory environments. Utilizing tools such as device management with Jamf Casper Suite, secure remote access with iRAPP for RDP protocol. AD integration and device policy management with Centrify DirectControl. Assistance provided for many ecosystem solutions that integrate Apple desktops/mobile CPUs, iPads, iPhones. Support not only for the creative in-house marketing/communications department, but also for new Mac users in the digital applications development teams and wholesaler groups for the company. As the service division has matured, I now concentrate on operations process support. I have daily responsibility for managing escalated Mac specific incidents and ensuring company SLAs are met. Incident tickets we manage using HP Service Manager. Daily I assist in asset management for active and stocked devices leveraging HP Asset Manager. Manage user accounts for Adobe Creative Cloud. Assisting now with a major ECIM project migrating to MS Outlook/Office O365 from Lotus Notes and MS Office 2011 for Mac users. Windows OS supported, utilizing Parallels for Mac and our enterprise build of Windows XP & 7. Trained and certified to support Bloomberg Terminal systems.

4 shows a year would be stretching it of late, but still playing the Funky music and doing Graphic works for all the family of off-shoots for Fun.

Self-Started complimentary IT support hobby to assist in times of need iOS Mobile and OSX Desktop and Server, Windows and Linux cross-platform integration support and troubleshooting. Graphic Design Production. HardDrive Data Recovery. Handled SOHO support needs; infrastructure, server/desktop OS upgrades, Help Desk administration. Worked with: Mac OS; 8.6 - 10.x. Microsoft 98-2000, NT, XP, 7, Linux (Intel and PowerPC), Managed software/hardware roll-outs upgrading desktop computers from OS 8 to 9, 68040-G5-Intel CPUs, Setup servers and administered accounts using OSX 10.2– Server 2.2, SNAP 2000NAS and Windows 2000, Created VPN connectivity between 2 remote midsize offices using OSX. Established all backup processes using Dantz Retrospect Server. Setup wireless networks for users home networks. Established VPN connectivity. Extensive web design and in house technical support (FreshDozen.com and www.jrollassoc.com)Clients: ARIAD Pharmaceuticals, Jon Roll & Associates, FreshDozen, LLC, Dartmouth Publishing

Cambridge, Massachusetts, Us

Resolve computer software and hardware problems of end users in MAC OSX, RedHat Enterprise Linux, Windows XP (many various versions of all up to recent releases). Support CISCO Call Manager 6.1 and Unity Voice mail systems. Job is to determine source of specific errors and execute/recommend solutions. Talk with Programmers to explain problems or to recommend solution to problem. Plan, develop, test, and document computer programs, working from detailed source data. Prepare program documentation and materials for users. Certified Desktop Technician in XP, specialist in Mac OS 7.x-10.6.x, Red Hat Enterprise v5 and Unbuntu Linux.

Atlanta, Ga, Us

Positioned at Putnam Investments as the Mac Systems Desktop Technical Speciallist

This company filed for bankruptcy and closed: My position was everything IT: Primary duties were for the Mac/Apple Systems Admin. Support of infrastructure needs for approximately 65 employees (FTP Services, In-house Mail Server management, Printing Management). Supported Front Office, Graphic Designers, Writers and Account Managers.

Worked with Mark Levin and company doing fantastic PowerPoint presentations

Brought in by consultancy house MacTemps (now Aquent) to manage IT services until the new Director of IT was hired (6 months). I then was the operations IT lead for Mac and Windows devices from enterprise servers to design workstations on a team of 3. Experienced 2 major business mergers including the merger with Ingalls Advertising and helped in the consolidation efforts between the two companies' facilities and network systems.

High School

Education record

No, Civil Engineering, Interior Design & Architecture

No, Photography, Graphic Design