•Conduct a comprehensive analysis of customer requirements and needs, ensuring a streamlined onboarding and implementation process.•Establish proactive communication channels with customers, aligning expectations on onboarding and value delivery timelines.•Collaborate cross-functionally with various departments, providing clear account setup requirements and deadlines for efficient onboarding.•Educate customers on product features, capabilities, and best practices, facilitating easier adoption and alignment of expectations.•Serve as the primary point of contact for customers throughout onboarding via video calls, calls, emails, and chat.

•Utilized my deep understanding of Odoo applications to offer expert guidance to clients. •Developed customized solutions and effectively conveyed them to customers through clear and compelling written and verbal communication.•Demonstrated exceptional efficiency by maintaining an 18% higher daily ticket count than the team average, highlighting my ability to manage customer requests effectively.•Drove customer satisfaction and productivity by providing exceptional support and contributing to the development of new and innovative solutions that meet the evolving needs of clients. Surpassing the average team satisfaction ratings by 5%.•Collaborated closely with developer teams to escalate critical issues and ensure that they are addressed in a timely and effective manner.•Fostered strong relationships with clients and internal teams to drive mutual success and achieve shared goals.

•Led the collection of over 16,200 pints of blood, resulting in the production of more than 48,600 lifesaving blood products for local hospitals, over a 29-month period.•Organized and managed more than 550 mobile blood drives across 14 towns in New Haven County, Connecticut.•Developed and implemented effective strategies to recruit, retain, and manage sponsor organizations, resulting in consistent achievement of established monthly blood collection goals.•Conducted thorough market research and analysis of community demographics and competitors to identify opportunities for market expansion within the assigned territory of New Haven County.•Formulated comprehensive sponsor recruitment plans and project plans to achieve short- and long-term goals.•Coordinated staffing, scheduling, and marketing efforts to ensure that individual blood drive goals were met.•Educated and provided ongoing support to sponsors on effective strategies for recruiting employee ambassadors and blood donors, and communicated expectations and requirements for the events.•Collaborated with Red Cross volunteers and sponsor volunteers to ensure adherence to blood drive protocol and optimal donor interactions.•Fostered positive and proactive relationships with phlebotomists to ensure that best practices were implemented for successful blood drives.