Allyssa K. Email & Phone Number

Tampa, Fl, Us

Washington Dc

Key Achievements:* Recognized as “data & pivot table guru” for streamlining processes organization-wide.* Promoted to lead role within 6 months for demonstrating data expertise.* Led effort to implement & deploy automated report system.* Earned Goldie Award for 4 consecutive years. -Nominated by multiple colleagues for meticulous attention to detail and outstanding leadership.* Increased departmental efficiency 50% by implementing productive executive-level business initiatives.Activity: • Manage 6M+ exchange visitor records with customized Tableau dashboards & pivot table reports.• Responsible for data gathering of all J-Visa holder data SEVIS Information held under DoS.• Provide robust trends and forecasting reports to FBI, WH staff, passport/visa officers & community stakeholders.• Create integrative maps (Power BI/Tableau/pivot tables/VLOOKUP) & scorecards to provide analysis for 1,500+ programs; also on SEVP database enhancements. • Assist Director on ad hoc requests, including identifying cost-saving efficiencies for multi departments. • Perform data source quality checks & data cleaning; compile data into executive-level presentations.• Innovate integrated templates to improve data extraction, formatting, and organization. • Built customizable training courses for 100+ staff; enabled end users to perform their own analyses.

Washington Dc

Key Achievements:* Boosted workforce production 30% in 5 months by developing multiple internal quality metrics. * Crafted a high-efficiency reporting trackers that increased productivity. Activity:• Key contributor in organizing operations & developing KPIs & project targets for staff of 30+.• Created and assisted with annual 54-package budget proposal; defined departmental spends & budgets strategy.• Designed/organized/tested program data (MS Dynamics/Sharepoint/ CRM/Excel/Agile environment).

Key Achievements:* Originated end-to-end business processes for DHS’s QA program. * Pioneered Call Center metrics & established unprecedented formal QA processes.* Designed 5-45 method for coaching agents on call efficiency and business relations. * Created KPIs and SOPs that boosted customer satisfaction results by 50% & increased productivity for 3 consecutive quarters.Activity:• Mastered industry tools & best practices providing professional stewardship services to DHS & ICE partners• Used Avaya to measure (formerly untracked before taking on role) metrics for call handling, wait time, support quality, customer satisfaction, used SurveyMonkey to collect feedback and collaborated with leadership on data results. • Collaborated with 10+ departments to write requirements and elevate knowledge share.• Led internal audits to manage risk & compliance; designed audit analysis to assess performance.• Aggregated & analyzed data across multi systems to ensure data integrity and view trends.

Fredericksburg, Virginia, United States

Key Achievements:* Led the #1 performing sales team at Geico for 4 consecutive months.* Authored “Hitchhiker's Guide to Selling” business model—rolled out processes company-wide.Activity: • Promoted from sales to lead QA in 4 months due to advanced analytical ability & tenacious work ethic.• Rolled out department-wide business model to identify customer needs & enhance production.• Maximized productivity via training, monitoring, and ensuring best practices & regulatory protocols.• Influenced decision-making at all levels; provided reviews of program data & root cause analysis.• Proactively examined change impact of process adjustments; identified and prioritized improvements.