Allyssa B. Email & Phone Number

Houston, Texas, United States

● Provide input to project plans to achieve performance-based objectives, enhancing implementation, technical integration● Consult with upper management to define at least three (3) quarterly goals● Perform eight (8) annual audit reviews to be sure users are in alignment with IT regulations● Provide solutions to technical and nontechnical problems as efficiently as possible ● Work with all levels of individuals to provide input to reports, findings, solutions to projects and other deliverables● Execute multiple assignments, meet agreed deadlines, and adjust to changing client demands● Gather business requirements from internal customers, stakeholders, admins, and business owners to adjust current business processes ● Implemented five (5) new business processes ● Act as site admin for Ad Astra and MyHCC● Monitor six (6) weekly finance reports ● Lead a team of four (4)● Host TechTalk presentations via Microsoft Teams Live for users that are interested in learning about certain highly requested topics● Process ServiceNow IT tickets in team queue. Over eight hundred (800) tickets completed within one (1) year timespan● Create and build forms/reports as well as add logic to them within PerfectForms tool (automated form building tool)● Generate helpful documentation to streamline all business practices and processes● Create quizzes, surveys or data collecting forms through Microsoft Forms● Produce test cases and scripts to assist with PUM upgrades ● Provide data analysis and build dashboards for Data Warehouse team ● Collaboration with colleagues on Innovation team to improve relationship between IT, staff, faculty and students● Assisted with the colleges Bring Them Back to gain more enrollments during the start of COVID. Reached out to over eighteen hundred (1800) students. Enrollment increased from -32% to -18%. Roughly one hundred eighty three (183) students enrolled after this campaign

Houston, Texas Area

Responsible for coordinating and monitoring application security to ensure adherence to University, State, and/or Federal application security policies, procedures and regulations across (4) campuses: UH, UHCL, UHV and UHD. Security support is also applied across (8) modules: Student Financials, Student Records, Admissions, Academic Advising, Campus Community, Institutional Research, Financial Aid and PeopleTools. ● Perform quarterly testing for image updates and tools upgrade that includes (43) testing items pertaining to security/ PeopleTools delivered and custom functionality. Currently using PeopleSoft 9.2, PeopleTools 8.56.18● Leverage and create queries using query builder within PeopleSoft to assist with pulling raw data● Support and coach UHD security staff through the Banner System to PeopleSoft migration/implementation● Create security project plans including the scope, resources and timeline as well as oversee security projects● Implemented four (4) new business processes to eliminate steps in the workflow and make things more efficient● Quickly troubleshoot, research, resolve, and process incoming issues from developers, functional analysts, application leads and users● Track and report security projects on SharePoint site. That includes designing request forms, creating alerts and storage of important internal security documents ● Conduct monthly audit reports to ensure access accuracy and eliminate possible security breaches ● Reconcile and configure large amounts of raw data ● Create testing instructions, create test scripts for users as well as coordinate testing for business owners and end users● Accountable for data mapping all modules business processes for consultant to transition into an automated form ● Develop and analyze critical annual access review reports across four campuses (total of 322 departments) ● Lead biweekly security team meetings ● Operated as the Campus Solutions Administrator for the Academic Advising module

Houston, Tx

Owned all aspects of plaintiff and liaison account management, weekly reports for mail distribution, on-going compliance, identifying key documentary evidence, working collaboratively with Accounting, Tax, HR, other internal stakeholders, and managing outside counsel. ● Led a team of six (6) individual contributors on new projects● Trained and onboarded eight (8) new employees ● Increased internal CSAT score from 4.3 to 4.7● Conducted research on issues and assisted attorneys with the preparation of extensive court documents● Maintained direct contact with Case Specialists and Case Investigators ● Prepared weekly audit reports for upper management

Huntsville, Tx

Counseled students, prospective students, and parents, about the associated costs with college, financial aid opportunities available and eligibility, the application procedures, alternative financing available, and financial literacy via phone, email, and in-person. ● Worked out of Ellucian Banner ERP● Advised student loan borrowers of their rights and responsibilities, average loan indebtedness and estimated payments, and steps to avoid default.● Maintained confidential student information