Business And System Development - Service Manager
Current• Business developer, Solution Analyst and Project manager responsibilities• Product Owner related responsibilities overseeing the system's development from the perspective of Finnish customers.• Project team manager, management of the cross-functional processes.• Risk analysis• Smooth and cost-effective transition of customers to the new customer interface.• Continuous development and enhancement of operating models and processes.• Monitoring and reporting on the achievement of the targets set by the GLT.• Multichannel stakeholder and customer communication, and training.• Expert tasks related to system development, inc. backlog and roadmap prioritization, requirements, acceptance criteria, change request management, validation, user stories, UAT, etc.• Agile project management, Content owner, (Scrum, Kanban, SAFe).
