Alma C. Email and Phone Number

Responsible to ensure the highest standard of service is perceived by our members. expected to exemplify credit union values, and promote them to employees through actions and behaviors. directly supervises and appraises all assigned personnel. team leader is responsible for the training, development and advancement of employees within their team, as well as to provide support to other teams, branches and departments. expected to motivate employees for optimum performance, and gain their… Show more Responsible to ensure the highest standard of service is perceived by our members. expected to exemplify credit union values, and promote them to employees through actions and behaviors. directly supervises and appraises all assigned personnel. team leader is responsible for the training, development and advancement of employees within their team, as well as to provide support to other teams, branches and departments. expected to motivate employees for optimum performance, and gain their support of credit union goals and objectives. ensures all transactions and inquiries are handled efficiently, accurately, and professionally. this applies to various lines of communication, to include telephone, e-mail, chat, instant messenger, video, and text. provides support in the expansion of online and mobile services. assists employees and members with technical support, and troubleshoots problems and complications with all services. team leader is expected to promote increased use of electronic services, and cross-sell various credit union products and services. Show less

Responsible for assisting in the administrative responsibilities of the Call Center Department. Ensures that established policies and procedures are followed. Assists with overseeing and monitoring their team personnel to ensure that the members are promptly and professionally served. Responsible for providing a broad range of member service functions including researching problem accounts, handling member complaints, and performing account adjustments. Provides input to the Team Leader… Show more Responsible for assisting in the administrative responsibilities of the Call Center Department. Ensures that established policies and procedures are followed. Assists with overseeing and monitoring their team personnel to ensure that the members are promptly and professionally served. Responsible for providing a broad range of member service functions including researching problem accounts, handling member complaints, and performing account adjustments. Provides input to the Team Leader regarding training needs and assists with implementing training functions as appropriate. Performs member service functions as needed, assists in. Show less

Responsible for handling member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, transfers, interest rates, investment certificates and new accounts. Performs limited research functions as needed. Cross-sells Credit Union services and supports all functions within the Call Center Department.