Alma Rincon Email and Phone Number

Assist in developing or updating standardoperating procedures for all business operationalactivities.● Build strong relationships by addressing customerissues and complaints in a timely manner.● Assist in employee appraisals, promotions,compensation and termination based on theperformance review.● Provide operational support and guidance to staff● Assist in interviewing, recruiting and trainingcandidates.● Manage work assignment and allocation for staff.● Conduct performance review and provideperformance feedback to staff.● Maintain accurate and clear documentation foroperational procedures and activities.● Work in compliance with company policies andprocedures.● Ensure team follows standard operatingprocedures for all operational functions.● Conduct regular meetings with team to discussissues, concerns, updates etc.

Target new business; maintain and grow existing businessWork closely with purchasing and operations to make sure customer’s needs are met.Visit customers on a consistent basisCommunicate marketing/ sales information Provide customers with product usage history, prices, account statement etc. Assist customers as needed. I have participated in farmer’s markets, chef’s tables, catering fairs, etc.

Responsible for recruiting, training and supervising 6+ exceptional customer service reps. Making sure that all daily tasks are executed accurately.Train new customer service representatives and make sure current representatives are up to date on procedures and knowledge.Create schedules weekly. Keeping overtime zero to minimum hours.Conduct monthly meetings. Targeting improvement of team and customer satisfactionEvaluate employee quarterly. Addressed opportunities and assisted in improving team.