Alma Rincon Email and Phone Number

Telephone and Electronic Advisories:Provided technical assistance and customer education for Benefits Programs Online (BPO) and UI Online, including registration, log-in, navigation, and browser/display issues.Assisted employers and Third Party Administrators (TPAs) with SIDES and SIDES E-Response log-in, navigation, and browser/display issues.Troubleshot technical registration issues for UI Online and SIDES, escalating technical errors for further research and resolution.Claim Related Telephone Advisories:Applied detailed regulations, policies, and procedures to assist UI claimants with general Identity Verification questions.Educated claimants on self-service options available through the EDD website and other resources.Referred complex calls to the Senior Accounting Officer or Supervisor.Benefit Payment Control Activities:Reviewed benefit payment control documents using the Single Client Data Base and took appropriate action.Reviewed and processed non-fraud cases.Prepared batch header sheets and batch documents for continued processing.Logged inventory into the appropriate tracking system, either manually or online, depending on workload.Additional Duties:Assisted with other UI Branch workloads when priority workloads were backlogged.Performed other duties as assigned.

Delivered excellent customer service, maintaining strong relationships with all customers.Provided Spanish translation services for Spanish-speaking customers.Conducted data analysis to ensure part numbers matched receipts.Maintained cleanliness and standard maintenance of delivery vehicles, adhering to company safety procedures.Ensured efficient deliveries by quality-checking order numbers and parts.Thrived in a busy, fast-paced retail environment.

Delivered excellent customer service, addressing and resolving customer concerns and needs.Managed daily safety and cleaning protocols to ensure a safe store environment.Provided Spanish translation services for Spanish-speaking customers.Supervised daily duties of the shoe department coordinator.Processed incoming merchandise for placement on the sales floor.Oversaw accounting for store sales and returns, including cashier duties.Handled customer payments (cash, credit/debit, or checks) efficiently.Conducted data entry for markdowns of store merchandise using 10-key operations.

Conducted consumer interviews via call center for Covered California healthcare plans.Reviewed and processed customer information to determine healthcare eligibility.Resolved customer complaints and provided alternative solutions.Sold healthcare services to existing customers for account upgrades.Provided Spanish translation services for Spanish-speaking customers.Maintained a detailed call log using company software.Assisted consumers with filing 1095 dispute forms.Reviewed consumer applications for health insurance renewal.Performed accurate data entry and 10-key operations.

Delivered outstanding customer service to both internal and external clients.Provided Spanish translation services for Spanish-speaking customers.Efficiently resolved customer complaints, ensuring high satisfaction levels.Prepared and analyzed weekly commission reports.Managed all incoming calls and conducted outbound follow-up calls.Implemented and maintained an organized filing system.Promoted new store promotions through various advertising channels.Performed accurate data entry and 10-key operations.

Delivered exceptional customer service, ensuring a positive shopping experience.Efficiently resolved customer complaints, maintaining high satisfaction levels.Managed daily safety and cleaning protocols to ensure a safe store environment.Provided Spanish translation services for Spanish-speaking customers.Supervised daily management tasks, including opening and closing procedures.Oversaw accounting processes for store sales and returns.Performed cashier duties with accuracy and efficiency.Conducted data entry and 10-key operations with precision.