• Strong involvement in several M&A operations, including full infrastructure consolidation, and leveraging of purchasing power across all companies. • Reduction of 50% in Operational overhead due to lower TCO of technology, contract re-negotiations and streamlining of service providers and channel partners. • Strategic thought and technical leadership, architecture, and vendor management throughout the replacement of all enterprise systems, including ERP, Asset Management, Resource and Project Management. • Managed IT Services team across multiple states, including internal personnel, MSP's and other various vendors. • Responsible for all data security (InfoSec), including planning for and implementation of multiple new technologies such as VPN’s, AV, IPS, MFA and extended logging for all critical systems and cloud-controlled services. Use of site based conditional access to secure critical applications. • Able to recover from a ransomware attack using a multi layered backup approach, ensuring integrity of all data within 4 hours. • Spearhead and provide ROI and strategic plan for migration of multiple on-prem services to AWS and Azure, decreasing internal administrative overhead and long term infrastructure costs. • Independent budget planning and management for all segments of IT adhering with strategic goals of the overall company, including input from the BOD, as well as PE engagement. • Primary technical platforms include Active Directory, SQL (2008-2017), O365 and Azure Active Directory, Windows Server (2008-2019), VMware 6.7, VoIP phone system, FortiGate Firewalls, Dell N series switches and various market specific applications including SaaS instances of SalesForce, Compas, Paycom, Concur and Okta. Use of MSO and PowerShell for onsite and hosted MS tenant and associated products such as SharePoint, Azure, Teams and Exchange.

Responsible for management of all day to day technical operations of the infrastructure platforms of the company, outside of networking. Normal managment and leadership functions, coupled with hands on work with VMware, Hype-V, SAN Management, Windows Server Platforms, O365, UCS and Dell Hardware Platforms. Direct supervision of: Windows Administration, DB Administration, Unix administration, which include all corresponding technologies, in addition to SAN (fabric and storage management), VMware, O365 platforms and Hype-V. Responsible for short and mid term strategic planning, SLA management, resource allocation and risk mitigation.

Responsible for management of all MS infrastructure components as well as all ESX Virtualization and Storage. Responsible for all brick and mortar site services (authentication, imaging, file/print, a/v, application delivery infrastructure (SCCM and Marimba), including 6 major regional offices, multiple international offices, and ~ 1000 retail sites. Provide leadership and guidance to staff members regarding operational support and engineering initiatives around infrastructure technologies. Collaborate in strategic planning for future growth and technical changes/challenges. Manage enterprise level initiatives, including resource and budget management.Annual and project based budget management.Staff Management, including full time and contract resources. Primary Technologies: ESX 4-5.5, SAN: IBM V Series, Clarion, IBM DS4x, 3Par, MS Servers (2K8-2K12), SQL 2008x, SharePoint 2010/2013, IIS 7x, SCCM 2012, SCOM 2007/2012, AD Services including DNS, DHCP, Auth Services, Federation, etc..., MS OSC/LYNC, Exchange 2007-2013, O365.

Support and manage all aspects of MS Infrastructure, including, but not limited to:W2K-W2008 Servers2003-2008 Mixed DomainsExchange 2K7SQL 2005-2008Microsoft OCS (LiveMeeting, IM)Sharepoint 2007 & 2010Manage VMware ESXi 4.1 and 5.0, inlcuding multiple HA clusters. Provide technical planning design and architecture for all enterprise technical solutions. Provide infrastructure solutions for enterprise application support to assist in increased automation, workflow, and worker productivity. Assist in management and design of HA and DR environments across the enterprise, in support of 1000+ physical locations, 8000+employees and multiple datacenters consisting of several hundred servers. Provide final level of internal support for any technical issues in line with, or bordering the windows platforms space. Management of Blackberry Enterprise Server 5.0.3, CommVault Backup, and Microsoft OCS environments.

Provide 3rd level support and management for all systems in production and secondary environment. Provide day to day support and administration of Windows 2003 AD environment, including network services and replication service management (IIS 6.0, DNS, DHCP, DFS, WINS, TELNET, FTP, VPN). Support of VMware environment (ESX 3.5, Virtual Center 2.5), with 400 + VM’s spread across multiple ESX hostsAdministration of SharePoint 2007, including security structure, site creation and management, and end user training.

 Full management and support (including monitoring) of multiple environments (dev/qa/uat/staging/production) on MS infrastructure platform including AD (2K3), SQL 2005, Systems Center Operations Manager (SCOM), IIS 6.0, SharePoint Portal 2007.

Provided 3rd tier support of Microsoft Active Directory and bordering technologies (Networking, IIS, SQL, ADSI, and LDP) as they relate to Active Directory for worldwide enterprise customers, including utilities support for tools such as ADMT, USMT, LDAP, ADSIedit, and ADAM. Act as an escalation path for engineers who take incoming issues from enterprise level premier customers.Collaborate with other teammates for problem resolution. Maintained full detailed case notes, including research paths taken, and outline of technical resolution.