Abdul M. Email & Phone Number

London, England, GB

London Area, United Kingdom

As a member of the company's technical support team, it is my responsibility to serve as the initial point of contact for customers who are having problems with promotions and discounts. My work places the majority of its emphasis on Programmatic and AdServer markets that make use of Real-Time bidding; however, it may also involve assisting with preferred.

United Kingdom

As a Technical support engineer, I oversee and maintain Cybersource software systems which is a payment solution for smooth transactions between a client and their customer.-Engage with our merchants through email and ticketing system using dynamics 365 CRM-Work closely with internal and external partners, this includes L3 and developers of our merchants.

Slough, England, United Kingdom

• Providing friendly, professional 1st line technical support within the IT Service Desk from multiple sources, including emails, phone calls and tickets
• Working as part of a team to help deliver small- to medium-sized IT projects
• Understanding of Networking and TCP/IP Protocols
• Working on project to migrate data from hard drive to one drive (cloud storage)
• Using remote tools like Bogma to gain access to install, configure and delete software applications.
• Understanding of Endpoint and intune

United Kingdom

-Working closely with our senior management to provide support with up coming projects. Studying and -helping colleauge's set up for up coming Cloud training in GCP.-working along side with other teams to set up people registered in GCP to provide admin support (setting up laptops, and granting access to learning sites)-Learning about the concepts of cloud.

United Kingdom

• Provide service that enables customers to manage and control their Canon multi-function devices more efficiently -As a Service operations support I provide service that enables customers to manage and control their.
• Handled the sorting and distributing of mail and oversaw front desk operations.
• Managed front desk operations and customer interactions.

Slough, United Kingdom

• Use of CRM to log calls and raise IT tickets.
• Help customer reset their password via self-portal
• Taking inbound calls within the SLA
• Making outbound calls to customer to confirm activity on their account and to ensure there is no fraudulent activity.
• Maintaining the safeguarding of customer’s account and personal data.
• If fraudulent activity is detected, escalating the account to the appropriate team

• Being part of a team delivering a first class, professional telephone inbound/outbound service to support and delight our customers
• Maintaining an excellent knowledge of products and services to understand customer needs
• Responsible for skilfully retaining customers through positive customer relationship building
• Taking ownership of customers’ concerns and act as a primary contact
• Acting as a trusted intermediary between customer and departments to ensure customer satisfaction
• Meeting the KPI, taking 60+ calls a day

Bracknell

• First point of contact for clients
• Resolving technical difficulties
• first time fix (FTF) - solving initial problems
• Liaising with second and third line agents if problem remains unresolved
• Providing support through phone and email
• Logging incoming support requests online received, either through email or telephone

Higher National Diploma Level 5, Computer Science, 2:2

Level 3 Diploma, Information Technology, Double Distinction