Hospitality Intern
Panama City Beach, Florida
I was one of fifty selected out of 597 applicants for the 2017 summer internship program through ResortQuest by Wyndham Destination Network in Northwest Florida. Guest Services: Responsible for answering all guest inquiries, complaints and requests. The guest services department is the central communication hub for the efficient operation of the property. 1. Book reservations for guests and owners, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc. Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay. 2. Responsible for key control and preparing bank audits 3. Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary. 4. Communicate with Owners regarding their rental unit as needed. Recreation Attendant: Coordinate all recreation activities and programs including company functions. Organize activities for the recreation program. Assure the safety of all guests. 1. Plan and implement recreational programs for guests and owners. 2. Develop activities for the enjoyment of the guests. 3. Assist with special events at the property. 4. Help purchase and maintain supplies, games and recreational equipment. Housekeeping Inspection: Conduct examination of property units in accordance with approved housekeeping check-lists to ensure the property units meet Wyndham Vacation Rental's standards for cleanliness.