Alok Kumar

Alok Kumar Email and Phone Number

Experience Integrators - Founder & CEO , CX Advisor to Business Organisations, Founding Member - IITfor IIT - Enabling National Scaling of Social Impact Programs @ Ecocivilisation
Alok Kumar's Location
Noida, Uttar Pradesh, India, India
Alok Kumar's Contact Details

Alok Kumar work email

Alok Kumar personal email

n/a
About Alok Kumar

Founding Member - IIT for IIT: National scale-up of Social Impact programmes. Advisor & Consultant to multiple companies - ESRI, ATS, Centum, Worxpertise, Bignify for CX Strategy Design, Consulting, Training and CX Programme management. Winner of various National Awards on Service Innovation - including the prestigious ET Telecom awards for Service Excellence and Quest- Twitter award for Best CX professional. Author of national No 1 best seller book on CRM -'Theory & Application of CRM' (published 2006 by BizTantra)Setup CRM Foundation(non profit organisation) and a Chair of IIM LucknowSR

Alok Kumar's Current Company Details
Ecocivilisation

Ecocivilisation

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Experience Integrators - Founder & CEO , CX Advisor to Business Organisations, Founding Member - IITfor IIT - Enabling National Scaling of Social Impact Programs
Alok Kumar Work Experience Details
  • Ecocivilisation
    Advisor - Ecocivilsation India
    Ecocivilisation Nov 2024 - Present
    India
    View
  • Esri India
    Advisor - Customer Experience
    Esri India Aug 2023 - Present
    Noida, Uttar Pradesh, India
    View
  • Worxpertise
    Customer Experience Advisor
    Worxpertise Apr 2019 - Present
    View
  • Experience Integrators
    Company Owner
    Experience Integrators Aug 2018 - Present
    Noida Area, India
  • Centum Learning Limited
    Customer Experience Advisor
    Centum Learning Limited Aug 2019 - Nov 2024
    New Delhi Area, India
    View
  • Ats Infrastructure Ltd
    Corporate Advisor
    Ats Infrastructure Ltd Sep 2020 - Jun 2022
    Noida, Uttar Pradesh, India
    View
  • Ats Infrastructure Ltd
    Advisor - Customer Experience -Ats
    Ats Infrastructure Ltd Aug 2020 - Sep 2020
    Noida, Uttar Pradesh, India
    View
  • Agile Experience Designers -Llp
    Director & Principal Consultant
    Agile Experience Designers -Llp Aug 2017 - Jul 2018
    New Delhi Area, India
  • Aircel
    Chief Service Delivery Officer
    Aircel Dec 2011 - Jul 2017
    National Head for Service Delivery function
  • Aircel
    Head - Operations & Customer Support - Enterprise Data Business
    Aircel Mar 2010 - Dec 2011
    Incharge for Sales & Service Delivery for Enterprise Data business - covering Lease line,MPLS & other data products.
  • Aircel
    Chief Service Delivery Officer
    Aircel May 2009 - Mar 2010
    Supporting children education of SOS
  • Aircel Ltd
    Head - Customer Service & Quality
    Aircel Ltd Sep 2007 - Apr 2009
  • Bharti Airtel Limited
    Vice President
    Bharti Airtel Limited Jul 2001 - Sep 2007
    Head for implementation of CRM across all lines of business for Bharti Airtel. Prior to same heading the Fixed Lines Service Delivery function for Airtel at the Corporate.
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  • Escotel Mobile Communications
    Chief General Manager
    Escotel Mobile Communications Jun 1996 - Jul 2001
    Establishing complete Service Delivery function for Escotel & head for all india operations
  • Modi Xerox
    National Head - Iso 9000
    Modi Xerox 1987 - 1996
    Prepare Modi Xerox for Service Quality systems at national level to ensure compliance to ISO standards.

Alok Kumar Skills

Crm Team Management Service Delivery Telecommunications Strategy Operations Management Customer Experience Vendor Management Management Leadership Process Improvement Business Process Business Strategy Business Development Analytics Project Delivery Mobile Devices Tqm Talent Acquisition Outsourcing Customer Relationship Management Mis Cellular Communications Pre Sales Vas Customer Lifecycle Management Call Centers Business Planning Program Management Bpo Sales Operations Business Process Improvement People Skills Process Management Cross Functional Team Leadership Business Process Management Team Leadership Account Management Management Information Systems

Alok Kumar Education Details

Frequently Asked Questions about Alok Kumar

What company does Alok Kumar work for?

Alok Kumar works for Ecocivilisation

What is Alok Kumar's role at the current company?

Alok Kumar's current role is Experience Integrators - Founder & CEO , CX Advisor to Business Organisations, Founding Member - IITfor IIT - Enabling National Scaling of Social Impact Programs.

What is Alok Kumar's email address?

Alok Kumar's email address is al****@****l.co.in

What schools did Alok Kumar attend?

Alok Kumar attended Indian Institute Of Technology, Kharagpur, Saint Paul's , Rourkela.

What are some of Alok Kumar's interests?

Alok Kumar has interest in Children, Education.

What skills is Alok Kumar known for?

Alok Kumar has skills like Crm, Team Management, Service Delivery, Telecommunications, Strategy, Operations Management, Customer Experience, Vendor Management, Management, Leadership, Process Improvement, Business Process.

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