Alok Ray Email and Phone Number
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Experienced with a demonstrated history of working in the banking industry. Skilled in Digital Strategy & Operations, Business Planning and Analytics, Market Research, Management and Mobile Payments. Strong operations professional with an Engineering background and Master of Business Administration (M.B.A.) from Indian Institute of Foreign Trade.
Hdfc Bank
View- Website:
- hdfcbank.com
- Employees:
- 101165
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Senior Vice PresidentHdfc Bank Jun 2023 - PresentMumbai, Maharashtra, India
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Vice PresidentHdfc Bank Oct 2019 - May 2023Mumbai Area, India
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Deputy Vice President, Digital Payment OperationsHdfc Bank Jul 2016 - Sep 2019Mumbai Area, IndiaDigital Payment Ops
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Asst Vice President, Digital & E-CommerceState Bank Of India Jun 2008 - Jun 2016Mumbai Area, IndiaRoles & Responsibilities: Implementation of Mobile / Digital initiative. Responsible for product development which includes preparation of BRD, process flow, business rules, accounting entries, product pricing, process improvement, defining SOP, evaluating FSD, designing complaint resolution matrix, responsibility matrix, analyzing business Cases, ensuring regulatory compliance, go to market strategy, trouble shooting, customer onboarding strategy. Implementing online Customer… Show more Roles & Responsibilities: Implementation of Mobile / Digital initiative. Responsible for product development which includes preparation of BRD, process flow, business rules, accounting entries, product pricing, process improvement, defining SOP, evaluating FSD, designing complaint resolution matrix, responsibility matrix, analyzing business Cases, ensuring regulatory compliance, go to market strategy, trouble shooting, customer onboarding strategy. Implementing online Customer Acquisition strategy, designing Omni channel Customer Support process, running loyalty program. Dealing with Vendors for procurement, customization, AMC etc. Handling NDA, RFP, Scope & Commercial Agreement, Contract Negotiations, SLA, IPR, etc. Planning and implementation of Marketing Campaigns, customer and staff facing contests specific to the area of product I handle. e-Commerce – It is a very interesting area where SBI is creating a sustainable business model leveraging debit card, online and mobile users. My role also involves managing alliance with e-commerce merchants / portals and create a lucrative, mutually beneficial eco –system which is essential for customer engagement and adaptation of Digital Payments. Project Handled: Mobile Banking “State Bank Freedom” in the year 2009 Mobile Wallet “State Bank MobiCash” and State Bank MobiCash Easy” in the year 2011 & 2012 respectively. Interbank remittance through Business Correspondence in the year 2013. Launch of SBI’s Social media channel in the year 2013. Launch of Digital Branch outlets (#sbiINTOUCH) in the year 2014. Launch of mobile wallet State Bank Buddy in 2015. Show less
Alok Ray Skills
Alok Ray Education Details
Frequently Asked Questions about Alok Ray
What company does Alok Ray work for?
Alok Ray works for Hdfc Bank
What is Alok Ray's role at the current company?
Alok Ray's current role is Senior Vice President, Digital Payment Operations, HDFC Bank.
What is Alok Ray's email address?
Alok Ray's email address is al****@****i.co.in
What is Alok Ray's direct phone number?
Alok Ray's direct phone number is +9122220*****
What schools did Alok Ray attend?
Alok Ray attended Indian Institute Of Foreign Trade, National Institute Of Technology Durgapur.
What are some of Alok Ray's interests?
Alok Ray has interest in Children.
What skills is Alok Ray known for?
Alok Ray has skills like Strategy, Management, Team Management, Analytics, Business Strategy, Business Analysis, Business Development, Requirements Analysis, Market Research, Project Management, Competitive Analysis, Product Development.
Who are Alok Ray's colleagues?
Alok Ray's colleagues are Divyang Solanki, Shri Prakash Yadav, Anurag Baghel, Dimpal Shinde, Amit Kumar, Tej Parkash, Nawneet Kumar.
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