✦ABOUT ME✦- CSM and SAFe RTE certified Program Manager, agile mentor, facilitator, decision maker, thought leader, positive change agent- Led mid-sized teams in a globally distributed delivery environment, stakeholder management, conflict resolution- Integration services with expertise in EDI, MFT, B2B, Supply Chain, Manufacturing, Life Sciences and Retail (ERPs (Netsuite and MS Dynamics) and e-Commerce platforms (Shopify and Walmart), focusing on O2C, P2P, and SCM)- 3.5 years of onsite experience in USA- Migration of old/legacy systems to modern platforms and COTS products- Defined project scope, goals, planning, execution and delivery- Product evaluation and consulting services in integration space- Led pre-sales kick-off and customer kick-off meetings- Mentored & reviewed performance of team while conducting tech-briefing sessions and technical reviews✦KEY ACHIEVEMENTS (2018-2023)✦- Designed, developed, and implemented complex eco system integrations from scratch for customers ranging from mid-market to large scale enterprises, thereby enabling them to reduce manual intervention YoY by 10-15%, facilitate B-2-B growth by onboarding thousands of trading partners per year and transact several TBs of revenue generating data every day.- Designed business continuity and DR plan for a large scale enterprise customer which integrated critical patient data, eliminated points of failure, enabled automation and High Availability recovery systems, enabling cost reduction by 30-40%, enhancing throughput by 200% & capacity by 600-700%- Led and successfully completed delivery of 20+ integration projects in the past 3 years, resulting in a revenue of approximately $10M- Acted as a single point-of-contact for over 15 clients in the past 2 years in the integration space, providing end-to-end solutions, consulting and cloud enablement services to transform their business to SaaS. E.g., one of the retail customers was constantly being hit with bad platform design resulting in chargebacks worth ~ $11,000 p.m. The platform was re-designed, cloud enabled, and the chargebacks were prevented in a record timeframe of 2 months- Re-vamped and re-structured 2 failing projects and retained distressed clients in my previous organizations due to bad governance and planning. Led the team of approximately 23 FTEs and diversified the portfolios to Factory and Managed services models, defined roles and responsibilities, eliminated points of failure, enabled best practices and improved Governance and reporting structure, thereby resulting in happy customers.