Ricard Alonso

Ricard Alonso Email and Phone Number

Chief Service Officer (CSO) - Director Corporativo Servicios @ CIRSA
Barcelona, CT, ES
Ricard Alonso's Location
Greater Barcelona Metropolitan Area, Spain
Ricard Alonso's Contact Details

Ricard Alonso work email

Ricard Alonso personal email

About Ricard Alonso

As a transformational and growth-focused executive, I bring a robust track record of leveraging innovative business solutions to enhance performance across various lines of business. My expertise spans comprehensive P&L management, dynamic sales leadership, and fostering multi-cultural engagements, driving not only profitability but also inclusive, sustainable growth.My career is marked by consistent success in catalyzing profitable growth through strategic planning, cultivating relationships, managing key accounts, and leading transformative business initiatives. I specialize in turning around underperforming operations and units, implementing process improvements that elevate organizational success to new heights.My ability to drive operational effectiveness is matched by my skills in optimizing supply chain logistics and managing product and customer lifecycle processes. I've led complex businesses through sustainable change, overseeing day-to-day operations and managing teams of hundreds with a hands-on approach that ensures alignment and engagement at all levels.Recognized for exceptional leadership, I excel in building, developing, and mentoring sales and operational teams, providing high-quality insights that inform both short-term actions and long-term strategy. My entrepreneurial vision helps in crafting and executing advertising, marketing, and sales plans that resonate with target audiences, significantly expanding the customer base.Let’s connect to explore how we can drive transformative growth and operational excellence in your organization together.✰ ✰ ✰ ✰ ✰ ✰ ✰Proven strengths: Multicultural sensitivity, committed and results orientated, pragmatic, strategic thinking, flexibility, problem solving, cross-functional leadership, change management.Specialities:International Business Leadership, Integration Management, Business Turnaround, Organisational Restructuring, Strategic & Tactical Planning, Sales Force Effectiveness, Segment & Channel Mgmt., Pricing & Margin Expansion, Customer Care & Retention, ERP & CRM Implementation, Talent Development, Employee Engagement, M&A - Due Diligence, Operational Excellence, Continuous Improvement, Lean, Six Sigma, Hoshin-Kanri, A3 Thinking, Goal Deployment.✰ ✰ ✰ ✰ ✰ ✰ ✰☛ CONTACT INFORMATION:

Ricard Alonso's Current Company Details
CIRSA

Cirsa

View
Chief Service Officer (CSO) - Director Corporativo Servicios
Barcelona, CT, ES
Website:
cirsacorp.com
Employees:
2713
Ricard Alonso Work Experience Details
  • Cirsa
    Chief Service Officer (Cso) - Director Corporativo Servicios
    Cirsa
    Barcelona, Ct, Es
  • Cirsa
    Cso Chief Services Officer - Director Corporativo Servicios
    Cirsa Sep 2022 - Present
    Greater Barcelona Metropolitan Area
  • Abus Ibérica
    Ceo & General Manager
    Abus Ibérica Apr 2017 - Aug 2022
    Spain
  • Own
    Industry Advisor & Management Consultant
    Own Nov 2015 - Dec 2016
    Open
    While evaluating new leadership opportunities to come back to a corporate role, I have been supporting Venture Capital and Private Equity firms in studying investment opportunities and helping organisations in defining Selling Mission & Objectives, Customer Service, CRM, etc...
  • Allegion, Plc (Spin-Off From Ingersoll Rand - Dec 2013)
    Vice President Of Sales & Customer Service - Emeia
    Allegion, Plc (Spin-Off From Ingersoll Rand - Dec 2013) Jan 2012 - Oct 2015
    Brussels Area, Belgium
    Partnered with senior leadership to identify opportunities for process improvement, bring transparency and turnaround the under-performing sales organization. Facilitated successful implementation of new programs through the sales organization by ensuring a well-defined and efficient sales process is in place. Designed, built and led new Sales Organization - Team 300+ Sales and Customer Service Specialists across Europe, Middle East, Africa & India - Budget $250 Million.
  • Ingersoll Rand - Security Technologies
    Vice President Customer Service & Cio - Emeia
    Ingersoll Rand - Security Technologies Jan 2009 - Dec 2011
    Brussels Area, Belgium
    Developed a strategic vision for multi-location service and inside sales organizations in support of Company objectives. Provided hands-on leadership to create the Customer Service organization, introduce SFE, boost the adoption of Six Sigma across the board and, working with Operations and Supply Chain, reduced OPEX and increased profitability without compromising Ingersoll Rand’s customer service promise. Executed sales of $500 Million - Team 220 Customer Service and 70 IT Associates. Developed technology roadmap to deliver an increased competitive advantage. Created and implemented transparent customer service dashboards that allow the team to see how well customers are being serviced. Appointed CIO and Business Transformation Director (Nov 2009).Projects & Accomplishments: ▸ Reduced the Customer Service headcount by 20% in just 2 years, while consistently developed performance.▸ Improved Days Sales Outstanding (DSO) from 118 in 2009 to 90 days by the end of 2011.▸ Improved the ‘On Time Delivery’ to 92% from 68%, reduced ‘overdue’ by 70% across the region, order entry delay down to 2 hours and lost calls below 3%.▸ Led successful system implementations including Oracle in UK, Baan upgrades in Germany & Turkey and the implementation of Business Intelligence (BI) across the region.
  • Trane (Acquired By Ingersoll Rand In 2007)
    Customer Care Director - Europe
    Trane (Acquired By Ingersoll Rand In 2007) Jan 2004 - Dec 2008
    Brussels Area, Belgium
    Designed, built and directed the Customer Services and Sales Support function for Europe, integrating Quoting, Order Management, Service, Logistics and SFE, overseeing 53 Sales Offices, 18 Distributors and 21 Agencies across 17 Countries with a $650 Million Revenue. Monitored and improved customer service quality results by studying, evaluating and re-designing processes; established service metrics and communication process; monitored and analyzed results and implemented changes. Identified core training requirements and implemented a new program for employees, including new staff. Created the missing link between Operations and the front end.Projects & Accomplishments: ▸ Reduced OPEX as a percentage of sales from 25% (2004) to 17% (2008). ▸ Increased SI as a percentage of sales from an average of 4-5% (2003/04) up to 14% (2008).▸ Improved DSO from 100+ days in 2003 to 88 days in 2008. ▸ Developed and implemented the ‘Customer Care Dashboard’ providing visibility on backlog, overdue, orders, shipments, on time delivery, quotations and disputes. ▸ Deployed the “Customer Complaint tracking system” and reinvigorated Six Sigma across the entire function.
  • Ge Power Controls
    Customer Service Manager - Europe
    Ge Power Controls Jan 2001 - Dec 2003
    Barcelona Area, Spain
    Responsible for managing the Customer Service team and Inside Sales functions of the organization. Identified, tracked, prioritized and resolved key customer pain points to ensure long-term problem resolution via creation, implementation and execution of new processes and systems. Shared ownership in meeting targets and coordinated the entire sales lifecycle process valued at $750M for 18 Countries while mentoring 150 Staff. Projects & Accomplishments: ▸ Led a successful Europe-wide SAP implementation for the Order, Shipping and Billing modules.▸ Defined, planned and led the Customer Service centralization for Europe in Budapest, Hungary.
  • Ge Power Controls
    Sales, Customer Service & It
    Ge Power Controls Jan 1994 - Dec 2000
    Barcelona Area, Spain
    Several Spain and Europe-wide management positions of increasing responsibility: ■ Sales and Logistics IM Leader - Europe ■ Customer Service Mgr. - Spain ■ Logistics and Distribution - Spain ■ Sales Executive✰ ✰ ✰ ✰ ✰ ✰ ✰ ✰CORE COMPETENCIES: International Sales, Marketing, Business Development, Relationship Management, Business Turnaround, Order Management, Operations Management, General Administration, Client Relationship Management, Customer Experience, Cross Functional Management, Change Management, Process Improvements, Client Management, Lean Six Sigma, Team Management, Training & Development, Leadership, Cross-functional Team Leadership, Operational Excellence, Management, Strategy, Continuous Improvement, People Management, Team Motivation, Project Management, Supply Chain, Strategic Planning, Business Process, Logistics, Lean Manufacturing, Product Management, Forecasting, Key Account Management, Business Strategy, Sales Management, Strategic Planning and Execution, Product Development, Hoshin Kanri, Kaizen, VSM, A3 Thinking

Ricard Alonso Skills

Leadership Management Change Management Cross Functional Team Leadership Strategy Six Sigma Business Strategy Project Management Process Improvement Operational Excellence Sales Strategic Planning Continuous Improvement Supply Chain Business Process Operations Management Business Process Improvement Sales Management People Management Forecasting Logistics Product Management Crm Key Account Management Product Development Lean Manufacturing Manufacturing Team Motivation Team Leadership New Business Development Business Development Team Management Pricing Business Planning Kaizen Sales Operations Sap Implementation Sap Erp Lean Six Sigma Leadership Development Organizational Development Management Consulting Negotiation Customer Service Team Building Account Management Integration Customer Relationship Management

Frequently Asked Questions about Ricard Alonso

What company does Ricard Alonso work for?

Ricard Alonso works for Cirsa

What is Ricard Alonso's role at the current company?

Ricard Alonso's current role is Chief Service Officer (CSO) - Director Corporativo Servicios.

What is Ricard Alonso's email address?

Ricard Alonso's email address is ri****@****ook.com

What are some of Ricard Alonso's interests?

Ricard Alonso has interest in Children, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture, Health.

What skills is Ricard Alonso known for?

Ricard Alonso has skills like Leadership, Management, Change Management, Cross Functional Team Leadership, Strategy, Six Sigma, Business Strategy, Project Management, Process Improvement, Operational Excellence, Sales, Strategic Planning.

Who are Ricard Alonso's colleagues?

Ricard Alonso's colleagues are Juan Manuel Leal Garcia, Eloy Mayma, Katherine Vargas Fernández, Germán Garrote Vela ✅, Jose Cartoixa, Jossary Ibelice Aguirre, Veronica Garcia Medina.

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