Alonte Wheeler Email & Phone Number

Humble, Tx, Us

United States

* Provide break-fix support for Laptop, desktop, tablets and associated hardware peripherals.Managed the ticket queue within ServiceNow and ensure they are resolved and closed withinthe defined service level requirement.* Respond to end-user requests for updates on ticket status and promptly follow up as needed.* Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor techniciansfor warranty repair/replacement)* Manage assets within SCCM, Active Directory, and a configuration manager database.

• Supervised reconnaissance missions to secure critical information regarding locations of interest, in deployed locations. • Handled and conducted flight evaluations and emergency procedure evaluations as outlined in specific units operating instructions and supplements. • Directed Standardization / Evaluation trends program as it relates to SUAS.• Assisted the group / unit Chief with identification, statistics and recommended changes for all SUAS training trends Assists with the maintenance, accountability and sustainment of all SUAS equipment and LOGDET items. • Managed the SUASMAN web application and database. Implemented and executed the SUAS-O Examination Program and Standardization / Evaluation Training Folder maintenance in conjunction with evaluations as outlined in respective unit supplements and operating instructions.

United States

Created a documented list of data anomalies identified during data capture process on specified mission-critical equipment, delivered list to local management for rectification. Secured protection level one missile early warning site with four-man QRF with the ability to set cordons, protective perimeters, and evacuate personal in a timely manner. Responded to building sensor detection alarms, clearing out facilities obtaining status of personal

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Network And System Administration/Administrator

Criminal Justice