Alexey Osipov Email & Phone Number

Moscow, Ru

Industrial AI for Metals & Mining

Moscow, Moscow City, Russia

NoCodeWizards are your assistants for building efficient automated workflows by connecting and integrating all services you use. From messengers, emails, socials and spreadsheets to CRM, CMS, marketing, task trackers and support systems. Concentrate on strengthening your position and growing your business, and leave all the rest for automation.

Moscow, Moscow City, Russia

Moscow, Moscow City, Russia

Building support process and procedures, proactive monitoring and incident management for Gett Delivery product from scratch. Business processes automation and optimisation to improve efficiency of the Support divisions

Moscow, Russian Federation

Trading systems support engineer. Duties assume support, maintain and configure several trading systems as well as communication with people(traders, software engineers, vendors, exchanges and brokers support teams). Developing Python & C# automation tools and small applications. Trying to apply my interest in DS & ML to regular duties like logs analyzing and graphic representation of it.

Moscow, Russian Federation

Organization and control of customer support and business users under service contracts with ARQA Technologies, Thompson Reuters, MOEX, LSE.- Participation in the preparation of specifications, elaboration of the TOR, interaction with the developers of trading systems, technical experts of the exchanges in regards of optimization, introduction of new functionality and services, integration with other components of the infrastructure.- Coordination of tasks for checking and testing new… Show more Organization and control of customer support and business users under service contracts with ARQA Technologies, Thompson Reuters, MOEX, LSE.- Participation in the preparation of specifications, elaboration of the TOR, interaction with the developers of trading systems, technical experts of the exchanges in regards of optimization, introduction of new functionality and services, integration with other components of the infrastructure.- Coordination of tasks for checking and testing new software settings of trading systems, installations and coordinating their timely updates.- Training and motivation of employees.- Planning and organization of work units.- Maintain new projects.- Knowledge base. Show less

Provide support to Polycom’s EMEA customers, ensuring a high degree of customer satisfaction is maintained in all Polycom products and post-sales support services.Take a pro-active role in ensuring we maintain a European center of excellence for all supported products.Use formal escalation process and troubleshooting methodologies to ensure effective and efficient handling of Implementation and Day 2 Support incidents.To undertake specific project work, as directed by… Show more Provide support to Polycom’s EMEA customers, ensuring a high degree of customer satisfaction is maintained in all Polycom products and post-sales support services.Take a pro-active role in ensuring we maintain a European center of excellence for all supported products.Use formal escalation process and troubleshooting methodologies to ensure effective and efficient handling of Implementation and Day 2 Support incidents.To undertake specific project work, as directed by the EMEA Technical Support Manager.Develop and present relevant technical bulletins and operational procedures. Contribute content for our Knowledge Base.Ability to multi-task between several customer escalations.Gather systems log files and configuration data for analysis to determine root cause of problems and create solutions.Replicate reported issues in the lab, testing for workarounds and/or resolution.Maintain accurate documentation of all actions required to resolve issues in the support database.Provide written problem analysis on cases escalated to R&D for resolution. Act as liaison between Customer and Engineering, Product Marketing and Sales departments, providing status updates and action plans as necessary. Show less

To provide phone and e-support for Polycom’s range of collaboration products to End Users, Subsidiary Operations and Partners community. Using formal Escalation process and troubleshooting methodologies to ensure effective and efficient handling of customer’s issues.

Position: Engineer-intern of videoconference systems.01.2010 - 06.2010. Technical Support Engineer.07.2010 – 06.2011. Engineer of the Telecommunication Department, Field Engineer.Responsibilities: technical support of video conference and audiovisual systems, research of equipment failures, solving different technical problems, troubleshooting. Alignment and optimization of internal and external business processes of the service center in the provision of services.

Master Of Business Administration - Mba

Vocational Retraining, Information Technology And It-Project Management

Telecommunications Management

Education record

Education record