Comprehensive experience in core Human Resource Management

• Maintained production and training headcount for global operations• Tracked the agent life cycle from induction to exit and each stage• Published reports (Work Force Pipeline report & Headcount report) to senior management• Worked with Operations in seeking required hiring numbers and Recruitment to review the delivery against the given requisitions• Planning and allocation of resources for the company• Central custodian for tracking seats for all locations for global operations• Tracked end to end WFM headcount which enables the HR team to generate payrolls and track movements across all locations• Maintained HC Budget on PeopleSoft for CSA’s and made necessary changes as per requirement• Responsible for creation of Job Opening Ids on a weekly basis which enables other departments to generate Employee Codes and update other relevant details on the system• Pioneered the “Automation of requisition - Approval Mechanism” project on PeopleSoft, to ensure better governance and audit for all requisitions