Danielle Maier Email & Phone Number

United States

Amherst, New York

Amherst, New York

Identified opportunities for business improvement by conducting customer business process reviews.Captured customer work management challenges and documented requirements to analyze.Designed and delivered product solutions focusing on accelerating customer efficiency and collaboration.Performed pre-sales and post-sales activities, such as-demonstrating product value to prospects and customers-supporting customers through the product implementation phase-gathering customer feedback and communicating missing requirements to development teamsProvided custom product training for clients increasing product adoption and client productivity.Maintained ongoing relationships with customers as a resource for encouraging continued success and potential account growth.

Amherst, Ny

• Increased the volume of sales demonstrations by researching, identifying, and qualifying prospect sales leads using various industry tools • Developed procedures to assist with corporate sponsorships, event registration, and payment tracking for annual industry conferences• Acquired two significant corporate sponsorships for the 2015 ClearView CRM Users Conference which increased sales revenue by $3,000 • Created an effective internal systems control method to assist in the production and review of request for proposals • Populated sales and sandbox databases so that they were unique to each prospect, which also encompassed a 360 degree view of all CRM capabilities• Streamlined direct marketing efforts by improving the prospect rolodex for accuracy.

Amherst, Ny

• Initiated and managed client "portfolios"• Set goals and managed client expectations with project management skill in status calls, call notes, and reports• Improved and oversaw client "rolodex" of contact information• Persuaded and strengthened client knowledge of new product functionality• Subject matter expert (SME) on client specific custom work and work processes• Led and completed conversion and integration projects • Interfaced with all departments to deliver custom requirements, software patches and upgrades, and training.

Amherst, Ny

Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.

Amherst, Ny

Specialized in providing professional, courteous and efficient Tier 2 product support for Softrek's products within the Client Services Department. Proven expertise in customer relationship building. Worked in a structured, fast-paced environment, prioritizing and troubleshooting multiple issues and adapted to new challenges quickly.

Amherst, Ny

• Interfaced with clients’ marketing and operations teams to help align marketing campaign strategies and goals with execution of direct mail segmentation • Managed client expectations which included addressing any concerns regarding campaign strategy, approach, testing protocols, and results reporting

Amherst, Ny

• Received, logged, and assigned help desk support calls to address customer problemsfor efficient satisfaction • Coordinated staff travel and made training arrangements

Amherst, Ny

• Prepared contracts, quotes, estimates and any other administrative duties as needed

Aas, Chemical Technology And Liberal Arts In Math & Science

Accounting & Chemistry