Alpha Berhane Email & Phone Number

• Successfully developed the team-building activities for a client’s symposium, emphasizing effective time management and budgeting for 155+ attendees.
• Created and documented a reimbursement process based on GSA guidelines to ensure client confidence, focusing on efficiency and transparency to build trust with members.
• Maintained up-to-date records of project activities, including timelines, budgets, monthly status reports, and scope of work updates.

Mclean, Virginia, United States

• Successfully organized the company’s first ever all-staff retreat, managing budget, logistics, and employee accommodations.
• Planned cultural awareness events and holiday parties, enhancing employee engagement.
• Managed the relationship between vendors, suppliers, clients, and staff, to establish clear communication between channels.
• Managed the office calendar and assisted the CEO and the executive team to guarantee the smooth flow of the day-to-day business.

Rockville, Maryland, United States

• Conducted in-depth research on trends and audience preferences, informing strategic planning.
• Established objectives and reported on ROI, demonstrating the impact of social media efforts (Instagram).
• Created and published engaging content daily, optimizing performance with SEO and web traffic metrics.
• Collaborated with marketing, sales, and customer service teams to ensure brand consistency and positive online presence.
• Implemented innovative features like promotions and competitions to enhance brand awareness.

Mclean, Virginia, United States

• Provide timely, accurate, and efficient customer service through email, chat, and/or video chat channels.
• Verify member identification and adhere to verification procedures.
• Assist in updating documentation and playbooks as required.

Washington, District Of Columbia, United States

• Strategically maintained and updated accounts throughout the project lifecycle, collaborating with business partners to deliver comprehensive monthly reports.
• Enhanced operational efficiency by providing expert support on business processes and serving as a primary liaison for key customer interactions.
• Spearheaded the organization and execution of weekly office meetings, team events, and high-level client business sessions.

Annandale, Virginia, United States

• Upheld franchise integrity by overseeing employees, maintaining customer service standards, and facilitating coaching sessions.
• Optimized productivity with cutting-edge solutions for table management, booking, and CRM, while implementing training programs and procedures.
• Handled inventory and supply orders and facilitated operations and catering for events of up to 60 guests.