Alphonso Smith Email & Phone Number

Largo, Fl, Us

North Miami Beach, Fl

Responsible for the management and support of all Student Services departments throughout the United States region of SAE. Implemented policies and forms to enhance uniformity across all campuses in terms of compliance and accurate reporting to accrediting bodies.

Miami, Fl

Provided leadership, direction, and guidance to Student Services departments throughout the institution’s campuses nationwide. Oversaw staff training and professional development. Collaborated with program chairs and campus directors to develop effective and engaging policies and procedures to improve student experience and persistence. Regularly ensured programmatic compliance with regulatory and accreditation bodies.  Developed strategies to identify early at-risk students to improve retention, advising, and student learning.  Established and monitored staff performance standards, goals, and professional development. Assisted Director of Academic and Student Services by effectively implemented all academic policies and procedures at all campuses in 90 days. Provided comprehensive training that led accreditation for all campuses without a single citation.  Introduced the playbook approach into daily operations of student affairs functions. Significantly improved performance, effectiveness, and operational consistency.

Spring Hill, Fl

Administered and implemented Student Services department at institution. Promoted student enrollment growth by developing and implementing retention strategies and initiatives, attending campus events, and involvement in the community and local industry organizations. Maintained data analysis to demonstrate compliance for accreditation purposes. Credited with the implementation of the Student Service department’s policies and procedures. Improved student retention rate of institution by 20%. Developed and oversaw policies around student code of conduct and student organizations. Filled in as Campus Manager of the now defunct Largo campus of ATA Career Education  Collaborated with academic program directors and other offices to effectively transition from diploma based to Associate’s degree programs. Planned and coordinated with local private sector, commencement exercises for graduates.

Orlando, Florida

Facilitated a campus-wide effort to boost student retention and degree completion through direct outreach, assessment of outcomes, and analysis of competencies. Collaborated with Admissions Department, Student Services , Program Directors, and other offices to coordinate retention initiatives and to provide student centered service to meet the needs of our student populations. Coordinated the execution of a retention plan with senior management and the campus community, utilizing data-driven approaches. Identified at-risk students to better assess and implement strategies to promote success. Collaborated with other departments to help students navigate through policies including academic counseling, SAP (Satisfactory Academic Progress) requirements, registration, and community support services Forecasted and prepared internal reports in the areas of enrollment, graduation rates, demographics, retention, and various institutional measures. Summarized findings in formal reports to Director of Student Services and Senior Management Maintained confidentiality of sensitive data and information as it pertains to institutional guidelines and policies.

Atlanta, Georgia

Provided advising and support for both on-ground and on-line students, with an emphasis on registration and student retention. Supported student life and learning through academic coaching, quality service, and direct outreach to community and institutional services. Served as liaison between students and faculty, enhancing communication between the parties. Promoted to Re-entry Coordinator position. Evaluated transcripts for incoming students to ensure compliance for PLA (Prior Learning Assessment). Developed workshops to support new students, on-line students, and students on academic warning and/or probation. Oversaw student club activities and field trips for the Fashion Design and Merchandising departments. As Re-entry Coordinator, assisted and advised that returned to the institution within 365 days of withdrawing, helping to ease the transition back to student life. Served as Acting Director of Retention, which entailed the managing of graduation rates, demographics, retention, and other institutional measures.

Ba, Criminal Justice/Law Enforcement Administration

Education record