Alpin Chewandy Email & Phone Number

Adelaide, South Australia, Australia

• Diagnose and resolve level 1 & 2 technical issues
• Participate in a rotating 24/7 on-call support roster.
• Demonstrate a high level of responsiveness to reported issues and queries.
• Diagnose, analyse and resolve technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of Airlock Digital products.
• Conduct and provide technical guidance and training in Airlock Digital products and operational procedures in accordance with documented processes.
• Communicate, educate and liaise with customers to ensure awareness on Airlock Digital products.

Adelaide, South Australia, Australia

• Provide great customer service by responding to enquiries quickly and effectively collecting and dispatching client purchases.
• Referred unresolved customer grievances to designated departments for further investigation.
• Navigated multiple computer systems and utilized search tools to find information.
• Demonstrate great customer service by carefully handling enquiries and serving as the accountable individual for cash sales balance at the end of the day.
• Handled escalated customer concerns for junior team members.
• Trained new retail team members on in-store processes and strategies for maximizing customer returns.

Adelaide, South Australia, Australia

South Australia, Australia

• Optimize, maintain, and improve database and website and manage Facebook Ads Manager.
• Ensure seamless operation of Plenari software and generate reports for data import.
• Cleaned and processed raw data with different types of statistical software.
• Manipulated and analysed large or complex data sets using relevant techniques and Visualized data trends and results with graphs and charts.
• Optimized data collection by designing instruments and applications.
• Provide Level 1 IT support.

Bachelor Of Technology - Btech, Network And Security, 6.6 Gpa

Professional Year, Information Technology

Advance Diploma Of It (General), Network And System Administration/Administrator