Alpin Chewandy Email & Phone Number

Adelaide, South Australia, Australia

• Diagnose and resolve level 1 & 2 technical issues• Participate in a rotating 24/7 on-call support roster.• Demonstrate a high level of responsiveness to reported issues and queries.• Diagnose, analyse and resolve technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of Airlock Digital products.• Conduct and provide technical guidance and training in Airlock Digital products and operational procedures in accordance with documented processes.• Communicate, educate and liaise with customers to ensure awareness on Airlock Digital products.• Proactively seek out information to expand your skill set.• Learn from senior team members to resolve more complex issues.• Escalate complex technical issues to Tier 3 support when necessary, ensuring proper follow-up and communication with the customer until the problem is resolved.• Contribute to the creation and maintenance of our knowledge base by documenting known issues, solutions, and best practices to improve self-help resources for customers.• Adhere to established service-level agreements (SLAs) and ensure timely resolution of customer issues while maintaining high-quality service standards.• Collaborate with team members and contribute to team knowledge by sharing skills and resolutions to issues.

Adelaide, South Australia, Australia

• Provide great customer service by responding to enquiries quickly and effectively collecting and dispatching client purchases.• Referred unresolved customer grievances to designated departments for further investigation.• Navigated multiple computer systems and utilized search tools to find information.• Demonstrate great customer service by carefully handling enquiries and serving as the accountable individual for cash sales balance at the end of the day.• Handled escalated customer concerns for junior team members.• Trained new retail team members on in-store processes and strategies for maximizing customer returns.

Adelaide, South Australia, Australia

South Australia, Australia

• Optimize, maintain, and improve database and website and manage Facebook Ads Manager.• Ensure seamless operation of Plenari software and generate reports for data import.• Cleaned and processed raw data with different types of statistical software.• Manipulated and analysed large or complex data sets using relevant techniques and Visualized data trends and results with graphs and charts.• Optimized data collection by designing instruments and applications.• Provide Level 1 IT support.

Bachelor Of Technology - Btech, Network And Security, 6.6 Gpa

Professional Year, Information Technology

Advance Diploma Of It (General), Network And System Administration/Administrator