- Support team lead and team coaches on Apps reviews.- Internal consult and point of escalation for issues related to Apps.- Provided training and coaching for new starters as well as retraining coaching of existing team members in policies that affect the Apps ecosystem.- Metric ownership ensuring weekly monthly targets are achieved, flagging possible problems early to team leader for successful management of the queues.- Provided guidance on best practices for Trust & Safety policies for Apps across the team and ensure workflow processes are followed.- Generated ideas to improve policy review processes for Apps and service delivery.- Provided continuous feedback on Apps product documentation to ensure it captures any new findings.- Took ownership of small projects to help Apps and policies related to the reviewer ecosystem and deliver expected results on time.

- Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively.- Identify and help minimize the risk posed by fraud patterns and trends.- Assist users with risk process workflows.- Identify, recommend and implement process improvements.- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

- Using industry software such as Adobe Photoshop, InDesign and Illustrator to create visual designs.- Understanding and interpreting client briefs.- Attending client meetings to discuss expectations and desired outcomes of design.- Presenting draft designs to clients for feedback.- Supporting clients and/or the business to understand the impact of graphic design.- Working with creative colleagues such as copywriters and social media experts.- Ensuring that design work is aligned with other methods of communication.- Working on a range of design pieces, from social media posts to packaging design and full-scale branding projects.- Solving problems for clients such as helping them to communicate with their customers more efficiently.- Understand the commercial value of graphic design.

- Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising.- Creating, maintaining, and implementing digital marketing and editorial calendars in collaboration with executives and content creators.- Updating company blog, e-newsletter, and social media (including regular posts, news, job listings, etc.) and overall management.- Managing metrics such as Google Analytics and Webmaster Tools.- Developing a website traffic plan and creating goals and KPIs to meet.- Monitoring company inventory through SQL to keep stock levels and databases updated.