Mohammed Al Shakhs Email & Phone Number

am a dedicated Associate ServiceNow Consultant with hands-on experience in implementing and optimizing IT Service Management (ITSM), Customer Service Management (CSM), and IT Operations Management (ITOM) modules. At Unikomm, I have successfully managed projects from conception to completion, including developing project plans, leading client workshops, and creating essential documentation such as Business Requirement Documents (BRDs), service catalogs, and system backlogs. My work on the Capital Market Authority (CMA) project involved designing ServiceNow solutions from the ground up, delivering tailored solutions that meet client needs and align with industry best practices.I hold a Certified System Administrator (CSA) certification, enhancing my expertise in managing and optimizing ServiceNow environments. I graduated from King Fahad University of Petroleum and Minerals with a bachelor’s degree in Management Information Systems, where I developed strong skills in business analysis, data analytics, supply chain management, and systems analysis. My education has equipped me with the analytical mindset and technical proficiency to gather, organize, and model complex datasets, enabling data-driven decision-making.Proficient in tools like SQL, Excel, and Tableau, I excel at extracting insights from data to present actionable recommendations. I am passionate about leveraging technology to streamline operations and help organizations make informed decisions. I am eager to continue applying my ServiceNow consulting expertise and data-driven problem-solving skills in a dynamic and innovative environment.

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  King Fahd University Of Petroleum & Minerals - Kfupm

  Bachelor Of Science In Management Information System