Specialist in fleet supply management solutions for different segments (Sugar and Ethanol, Mining, Municipalities and others)Responsibilities:Analyze customers' needs considering their unique requirements.Design improvements in Gilbarco's hardware and software solutions, to attend Latin American market, with special attention to Brazil.Be involved in the development and implementation cycle of Gilbarco's solutions.Provide senior support of all solutions to Customers, Sales, Developers, and Field teams.

Specialist in fleet supply management solutions for various segments (Sugar and Ethanol, Mining, Municipalities and others)Performed activities:Analyze the needs and specificities of each client in the segments served by the company.Design improvements in hardware and software solutions to serve the Latin American market, especially the Brazilian.Manage/monitor the development process and implement standard solutions and innovations developed for these customers.Provide level 3 support to solutions, both for external and internal customers (Customers, Salespeople, Analysts and Field Technicians)

Act as the main channel between customers in the Latin American market and developers in Israel.Eliminate the language barrier between these different cultures.Analyze the needs and specificities of each client in the segments served by the company.Design improvements in hardware and software solutions to serve the national market.Manage/monitor the development and implementation of solutions, both standard and the innovations created.Provide level 3 support to solutions for customers in Latin America (Brazil, Guatemala, Chile and Mexico)

Identificar potenciais canais de distribuição com experiência no segmento de Postos e ConveniênciasPromover o alinhamento das necessidades e facilitar a adaptação destes aos processos de negócio da empresa.Fornecer o apoio técnico-comercial necessário (treinamentos e material de divulgação)Apoiar o novo canal de distribuição, quando necessário, nas visitas aos clientes e prospects.

Specialist in the Gas Station and Convenience segment, focusing on building a product portfolio and sustainable growth of the customer portfolio.Main activities:Build and manage the evolution of the portfolio of offers in the Gas Station and Convenience segment.Restructure the offers of the companies acquired by the company, in a single portfolio, aiming at the synergy between the solutions to meet the different sizes and types of customers in the Brazilian market.Design and launch new offers, focusing on the needs and trends of fuel dealers and also of oil companies.Create and execute communication strategies, internal and external, to support and direct sales actions.Monitor business results and interact with sales teams, to intensify or correct communication, making it more assertive.Represent the Commercial area on the Executive Committee to present results and define objectives and strategies.Build, review and approve the annual budget for the Commercial and Communication areas of the Gas Stations and Conveniences department.

A startup created with the goal of improving people's interaction with the world, using technology.We were classified as one of the 200 winning Startups of the Synapse of Innovation program (government project to encourage innovation in the state of Santa Catarina - Brazil) in 2012.It was an excellent experience that ended in 2014 when we dissolved the company.I learned a lot from the successes and also from the mistakes we made and which are part of the process of building a Startup.

Main activities:Create and coordinate commercial and communication strategies in order to retain customers and conquer new markets.Evaluate and improve customer service processes and sales channels.Restructure the offerings of products and services to adapt them to the needs of the market.Coordinate actions of the Development and Quality teams to ensure the improvement/evolution of products.Monitor and measure the results obtained by the commercial and support areas.

Main activities:Support the Product Managers of the different solutions developed by the company in the construction of new offers.Create and organize all documentation related to the stages of Design, Construction and Launch of new offers.Promote and register the activities and meetings necessary for the evolution of the projects.Develop the business plan, market research, and financial planning necessary for the approval and construction of offers.Present and seek approval of the offer, in conjunction with the Product Managers, on the Company's Executive Committee.

This moment was very special in my career too, because here I moved from the technical area to the commercial area. Due to my proximity and relationship, both with representatives and customers, being a Commercial Manager was an opportunity that came naturally.Main goals:Increase the penetration of new offers in the existing customer portfolio.Foster the growth of the participation of the company's products in new markets and regions.Identify, qualify and monitor new sales representatives in these new markets.

This position was especially challenging.At this moment, my objective started to be to organize the joint work of the Support and Development areas, to benefit not only the customers but also the sales channels.My experience at the helm of the two areas was important for the conciliation strategy.Main actions:Creation of exclusive communication channels for Sales Channels.Selection of technical support leaders for exclusive assistance to regions of the country with similar needs.Training of technical teams for Sales Channels, allowing the achievement of a new level of service excellence.These actions reduced the pressure on the support provided by the internal team, as a new level of support was created in our partners, duly qualified and accompanied.

As a Support Manager, I have always asked the development team to increase quality and reduce problems, as I acted as the customer's voice within the company.But only when I took over as Development Manager was I really able to focus efforts on the areas that most impacted customer satisfaction.Main actions:Align the company's Software Development Plan to customers' needs.Streamline the process of releasing new versions of the product. Ensure the final quality of the released product.Involve the team of developers with the client's daily needs.Transform the entire development team into business experts, not just technicians.Increase everyone's empathy and responsibility, with the customer and with the final product.

Here I went from technical leader to team manager, with the responsibility of:Create/Transfer skills.Structuring customer service procedures.Build product and service documentation.Establish new communication channels and improve existing ones.Renew the customer relationship model.Also, renew the team and qualify people to improve the way to serve customers.Professionalize support for a growing customer portfolio.Make the customer's voice heard throughout the company.

Every story has a beginning!It was here that I learned the basics of my profession, that I met many professionals who are a reference for my career, and some, my friends today!I traveled all over Brazil, implemented systems, consulted large companies and trained hundreds of people.I learned to look for my cheese, and that we need to define professional and personal goals and objectives always.It was certainly the best start I could have because no one grows without overcoming adversity.