Altaf Ansari Email and Phone Number

Team Leader | Travelex Foreign Currency ExchangeDubai Airport (Jan 2017 – Nov 2024) | Qatar Airport (Jan 2014 – Mar 2017)As a Team Leader at Travelex, I have demonstrated strong leadership and management skills in the foreign currency exchange sector, overseeing operations in both Dubai and Qatar airports. My role encompasses a blend of hands-on customer service, team development, and operational excellence.Key Responsibilities & Achievements:Team Leadership: Managed a diverse team of 22 Sales Consultants, driving motivation and fostering a positive, high-performance work culture.Sales Management: Delivered daily, weekly, and monthly performance reports, effectively setting and tracking team targets to ensure optimal sales results.Training & Development: Developed and implemented training calendars for new joiners, conducted regular briefings, and facilitated coaching sessions to continuously enhance team performance.Compliance & Procedures: Ensured adherence to the UAE Central Bank and Travelex Standard Operating Procedures (SOP), guaranteeing 100% accuracy in KYC and Customer Due Diligence processes.Operational Excellence: Oversaw the entire sales process, maintained inventory for 12 stores, and worked closely with suppliers to ensure smooth operations.Performance Monitoring: Regularly conducted one-on-one meetings with team members to assess performance, provide feedback, and implement best practices in line with legal and regulatory standards.Strategic Planning: Actively observed flight operations to optimize team readiness, ensuring we capitalized on every opportunity for currency exchange services.Succession Planning: Identified and groomed high-performing team members for potential career progression within the company.With a focus on compliance, customer service, and team engagement, I have consistently delivered results and contributed to the success of the company in a fast-paced, dynamic environment.

• Always follow the company guidelines and policies ( Code of conduct ) religiously• Responsible for End to End Mobile insurance Process.• Responsible to take care of people issues• Manage the team of 16 members and Clients .• Responsible for Employee data management• Leverage the talent/resources on the team members to generate results.• Monitor associate performance to ensure that results are achieved in an effective/efficient way.• Conduct necessary performance management conversations with Team Members; use tools and resources available to Business Analysts at Aon Hewitt.• Educate, reinforce, and hold Team Members accountable for behaviors that support Aon Hewitt policies and guidelines (e.g., Code of Conduct, Data Privacy). • Processing payroll for hourly and salaried associate. • Handling critical processes such as off cycle and pay run report and direct deposit.