•Respond to general enquiries for Brimbank Learning Future (VISY CARE HUB) and broader Neighbourhood House programs, ensuring that enquiries, requests or information and referrals are handled in a timely and appropriate manner•Support implementation and maintenance of appropriate statistical and recording systems and provide monthly usage level statistics to the Centre Coordinator•Provide administrative support to Brimbank Learning Futures team and the Learning Unit, and generalist support to clients and communities•Contribute to the development, implementation and evaluation of policies and procedures relating to the direction and operation of the Centre•Administration for the venue including reception, customer service and bookings for rooms and community spaces and resources•Support implementation of systems regarding fees and charges, accounts, relief staff, equipment maintenance, purchasing including ensuring all financial transactions occur within Council’s financial policies & procedures•Monitor and report to the Coordinator on budget and expected expenditure to ensure the Centre operates within allocated resources•Managed cleaning, security and day to day maintenance and other issues, including resolving standard operational issues and disputes as required

•On a volunteer basis, engage with the local Brimbank community and other Brimbank Neighbourhood Houses to develop and schedule programs and projects to meet with the needs of Brimbank Communities•Liaise with internal and external stakeholders to identify, develop and deliver services inline with the Strategic Goals developed by the community•Work directly with community groups and individuals to co-design programs and projects and provide ongoing monitoring and evaluation processes of project initiatives•Develop culturally and linguistically appropriate materials for program delivery and promotion•Recruit, engage and develop program facilitators or volunteer facilitators to assist with delivery and coordination•Assist in the day to day, supervision and development of volunteers and programfacilitators, running of the centre and lead centre initiated programs as required•Apply for funding including community grants, applications and partnerships/MOU and subsequent review, report generation and acquittal

•Provide support, timely and accurate information about Young Communities projects, programs, engagement activities including events and facilities to clients and community•Work closely with neighbourhood houses, TAFEs, schools, youth services, mental health services, sporing and recreation programs to maintain effective linkages and referrals•Assist the team to undertake projects and initiatives to positively engage with young people in the City of Melton•Support the Young Communities team to ensure customer enquiries (telephone, front of house, social media and email) are handled in a timely manner and appropriate actions are taken having regard to Council’s policies and procedures•Provide administrative support to the Projects team, including response to correspondence and customer enquiries, document management, invoicing, procurement, meetings and reporting•Provide information and guidance about the Young Communities facilities, maintain facility bookings consistent through Priava and ECM system•Provide administrative support within the set timelines, with the advice, guidance and support of the Team Leader/Coordinator

•Provided case management, advocacy and support to newly arrived humanitarian entrants under the Humanitarian Settlement Program (HSP) from arrival until 1.5 years in Australia•Coordinated transfer for eligible clients to the SETS program to ensure a continuity of service •Supported Culturally competent social work practice including holistic review, intake and assessment, devising a case management plan, referral for legal support, housing, medical assistance, financial support, torture and trauma counselling and generalist counselling •Developed strong relationships with key stakeholders to enhance the effectiveness of the service and advocate on issues affecting clients•Provision of support and Advocacy letters to connect eligible clients to programs which meet complex needs•Safety planning and incident reporting including mental health status, self-harm, suicide risk assessment and family violence & instability•Access of interpreters & translators via Oncall, TIS ensuring clients preference for dialect and gender is respected•Management of highly sensitive client files – ensuring privacy and confidentiality and compliant with AMES and Department of Home Affairs record management procedures•Ensured compliance with relevant legislation, regulations and contractual requirement to ensure that all duties are undertaken within an effective risk management framework