Altaf Ibrahim Email & Phone Number

Bury

In addition to the role of a Driver Development Executive I also am responsible for training within the team for specific products. I sign off on new client products after thorough testing internally and in collaboration with the key departments. I am attending project meetings for new business/clients and adding a value.Continuing to visit clients as an when required.Sharing best practice and development ideas both within and outside of the team.Providing flexible support to all team members as and when required to enable the business to manage overall workloads and service the customer in a customer centric and values driven manner.Participating in team and individual personal development plans to support the Continuous Improvement Core Value.Undertake any ad hoc roles as requested by the Team Leader or Head of Department.

Bury

My role is being in charge of managing the company’s relationship with its client. I build long-term relationships with a group of customers and stay with that client for the length of their relationship with the company. The goal is be available to service the clients needs as best and as when required.My duties include to operate as the point of contact for assigned customers. Develop and maintain a long term trustful relationship with the client. To make sure the clients receives requested for the services and product in the agreed deadline. To communicate clearly and professionally at all times. To understand the clients needs and requirements. To service multiple clients concurrently and meeting all deadlines. Keep clear records of all communication. Track forecast of client account metrics. Identify opportunities of growth and improvement. Collaborate with staff members internally to achieve clients expectations. Discuss with sales team areas of areas that require addressing. Participate in client visits. Provide training to client in use of company quoting website via email, phone or video call.

Acting on the front lines of the bank, my duties include but not limited to: Attend to customers on a daily basisProcessed cash, cheques and paymentsArranging appointments and reviews with customersGenerating further business by post/telephone to existing customersDeputy manager duties which include maintaining cash balance and vault/safe dutiesHandling queries over the telephone/postAdministrative duties

Acting as a customer service advisor to customers, my duties include but not limited to:Obtaining customer satisfaction percentagesAnswer inbound calls from customersAdvise customers on product, bills consumption and paymentsOutbound calls to existing customer regarding service provided by company

Darwen

Acting as a customer service advisor to customers, my duties include but not limited to:Answer inbound calls for new licenses and queries etcAchieve KPI targets and sales optimizationProduct knowledge on the rules and regulations of licensingIssue licenses and further documentation regarding productOutbound calls to customers for further information

Bolton

Responsible for interacting with customers on both inbound and outbound telephone calls and e-mails, providing excellent customer service while also achieving performance and quality metrics set out by the business.

Bolton

As an apprentice, my duties include but not limited to:Working as a team to handle internal and external queries via telephone or mail.Debt collection from companiesProcess and send invoices to customersGeneral administrative duties

Level 1, Aat

Education record