Diligently managed and maintained a comprehensive customer and potential customer database, ensuring accurate and up-to-date information for effective outreach and engagement strategies.• Successfully administered and monitored the IT infrastructure of small organizations through remote access, as part of an annual maintenance plan (AMP), ensuring smooth operations and minimizing downtime.• Prioritized adherence to Health and Safety regulations, meticulously conducting risk assessments and ensuring all work activities were in compliance, fostering a safe and secure working environment for all stakeholders.• Provided timely and insightful reports on critical issues to senior management, offering feasible solutions when available, thereby facilitating informed decision-making processes.• Proactively proposed strategies, offered valuable suggestions, and set ambitious collection targets, demonstrating a proactive approach towards achieving organizational goals and enhancing overall efficiency.