Althea Dasilva Email and Phone Number

Detail-oriented professional with experience working within large-scale Information Technology environments. Proven leadership skills, encompassing customer relationship management with key emphasis in aligning IT services with business needs. My talents conform to business processes and ITSM; to effectively design, develop and implement detailed process documentation for ITIL best practices and controls. Adept at data management to fuel business intelligence. Possessing strong analytical, problem solving and interpersonal skills.