• Managed the implementation of a new organizational chart software and the creation of related communications, job aids and e-learning courses.• Assist in the annual compensation cycle process affecting ~3000 employees by managing the project plan and drafting communications and presentations related to merit, market adjustment and incentive planning.• Manage the company-wide performance review project and communicate timeline information to employees and leaders to ensure proper novelization of the company HRIS.

• Set up revenue cycle management products involving print and mail, payment portal, pre-service engagement, and data analytics solutions• Developed detailed project materials to track progress, define project tasks and resource requirements, log issues, define scope and review implementation process for the clients• Presented project status updates and also identified and recommended solutions for any outstanding issues or to avoid future concerns Presented project status updates and also identify solutions for any outstanding issues

• Created Smartsheet dashboards, templates and training guides as part of a bigger initiative to build out a Project Management Office for a construction company • Supported the Go Live initiative for a leading pharmacy benefits provider that affected more than 6.2 million patients • Logged Go Live Stability Requests and communicated with requesting stakeholders in order to maintain the system’s stability during the Go Live initiative

• Assisted with the permitting efforts on the Outdoor Digital Menu Board project by monitoring vendor partner communications in order to identify permit requirements and site challenges• Communicated aging purchase requisition information to the vendor partners in order to obtain the needed materials to complete their requisition• Reviewed and balanced outstanding invoices and worked with the vendor partners to provide solutions in order to approve invoices and to meet accounting deadlines• Collaborated with the permitting team to establish and adjust task protocols in order to improve project efficiency on current and future projects• Reviewed site plan details and escalated any plans that didn't meet specifications• Sent Purchase Orders to the customer in order to receive payment for all approved permitting costs • Updated and documented site information and events within the national deployment database

• Provided Fairview Health Services patients an understanding of the billing and insurance processing of their healthcare services• Counseled patients on financial solutions available to them either through direct payments, payment plans, or screening for qualification for assistance programs.• Managed both hospital and physician accounts in all systems and understood in depth the Registration, Hospital Billing, and Clinic Billing functions that were necessary to resolve accounts• Managed the accuracy of accounts to insure appropriate billing and compliance with patient privacy and data integrity

• Assisted with staging printed product, envelope and other product/consumables• Responsible for feeding printed product, envelopes and other product into inserting lines• Responsible for monitoring and maintaining required levels of printed product, envelopes and other product at required levels on inserting lines• Assisted with monitoring equipment warnings and notices and informed lead operator.• Staged finished/inserted product for final shipping

• Maintained accuracy of data input for customer orders, pick-ups and other tasks• Worked closely with sales and communicated problems and discrepancies• Scanned, retrieved and printed customer and driver documents and computed additional data• Mailed monthly statements and provided invoice and credit copies as requested• Answered driver phone calls and questions regarding payment and delivery instruction• Processed orders and prepared correspondence• Informed the customer of prices, shipping date, anticipated delays, and any additional information needed by the customer• Partnered with internal staff such as sales, warehouse, purchasing and pricing to ensure inventory requested by the customer was in-stock, priced correctly and available for shipment

• Properly identified and assigned studies for specialized Radiologists and verified all aspects of a study were complete (history, paperwork and images)• Monitored and facilitated workflow and provided resources to radiologists in order to meet expected Turn-Around-Time (TAT) requirements for the clients• Communicated with hospital and clinic staff (radiologists, ordering providers, technologists, nurses, etc.) to relay findings, resolve problems, and provide assistance to our after-hours interventional clients for immediate radiologist follow-up• Documented issues that arose and acted as a liaison between Radiologists, IT Department Representatives, QC Manager, and hospital staff when necessary

• Possessed knowledge of what paperwork patients needed to complete and assisted patients when necessary• Maintained patient confidentiality and followed HIPAA guidelines• Confirmed, rescheduled and canceled appointments• Answered questions regarding patient appointments, testing, and directions to the facility• Called for comparison films and was responsible for logging them in and out of the computer• Sent films to correct locations for reading and/or signing according to office policies• Sent all reports and films to physicians by mail or with a courier• Assisted other support staff, technologists, physicians, patients, supervisors and vendors

• Helped with the development and execution of promotional events and in game promotions• Assisted in the coordination of the 2008 American Association All-Star Game• Sold various merchandise items to increase revenue within the organization