Luke Davis Email & Phone Number

Greater Boston Area

Torchlight is the first-of-its-kind technology platform that reduces the costs and complexities of modern caregiving -- a $38.2 billion challenge -- for families and employers in the US. With easy-to-use digital tools, expert advice, and personalized action plans, caregivers can now have the power to handle every challenge with confidence.Responsible for implementing the product roadmap:• Lead feature definition and implementation working closely with engineering and all stakeholders• Manage client integrations, working directly with client teams and internal teams• Led the internationalization of the product• Developed and manage a release management process that produces 20+ deployments per year• Led a reporting and analytics implementation moving from a few custom built reports to a cloud based EDW and fully fledged reporting capability

Medford, Ma

Agero provides roadside assistance, connected vehicle & claims management services to auto manufacturers, insurance carriers & drivers.Responsible for leading digital transformation, from an agent & phone based service to automated, data driven Omnichannel environment & enhancing customer experience. • Led definition of digital transformation within legacy business, with defined goal of reducing operating costs and improving customer satisfaction.• Productized client offerings with goal of improving client profitability• Enhanced customer journey, changing focus to use data as determining factor for managing the platform & business.• Moved company business process toward self-service & digital options, delivered 12% customer calls fully digitized through mobile, web and automated voice.

Medford, Ma

Responsible for prioritization and management of work in a 200 person IT organization (onshore and offshore) covering custom CRM platforms, back office, mobile platforms, APIs and emerging products.• Established Project Management office of 20 project & program managers & business analysts• Defined & managed implementation of websites, iOS & Android apps for Connected Vehicle platform & real-time integration of mobile to core platform to a vehicle. • Defined, implemented & directed release cycles across 3 primary platforms & legacy platforms, & delivered 50+ releases per year

Medford, Ma

Greater Boston Area

Getconnected was a leader in online transaction processing, providing front ends and deep platform integrations to enable orders to telecom, cable and wireless providers.Responsible for defining and delivering all software releases on time on a monthly release schedule on the core delivery platform and approximately 50 partner sites. Defined release scope, prioritized work based on resources and product strategy, defined projects, managed product roadmap / portfolio with Product VP and CEO.

Maynard, Ma

Responsible for internal- and external-facing reporting, corporate data warehouse, web analytics and business intelligence. Delivered key metrics to all internal groups and clients with a team of 20+ report writers, database engineers, business analysts, and software developers.

Prague, The Capital, Czech Republic

Staffed and managed a team of 25 developers in the Business Systems group on location in Prague, Czech Republic. Hired diverse technology resources and grew team 400% in a six month period.

Maynard, Ma

Monstermoving provided rates, quotes and lead generation for mortgages, movers, storage and other services. Responsible for all technical implementations on Monstermoving.com, Moving.com, and 40+ private label websites. Directed a technical team of 12, setting project priorities and managing projects and sustaining engineering on a three week release cycle across a variety of platforms and technologies.

Producer responsible for e-commerce and product management at leading online telecommunications consumer marketplace. Main focus on content, UI and functionality for an award winning site, from site launch through growth and maturation. Hired and grew several teams.

Developed and implemented multi-million dollar purchasing contracts for consortia of colleges and hospitals with a strong focus on travel contracts, including airline, hotel and agency, from concept and analysis through RFP, final negotiations and ongoing contract usage monitoring and compliance

Ba Hons, Sociology

Product Management