Results oriented customer-centric leader focused on successful implementations, problem-solving, driving decisions through data and building great teams. Deep understanding of technology and business domains. Solid track record of building and growing teams, enhancing customer experience and customer satisfaction, improving productivity, and managing and prioritizing large portfolios. Extensive experience with platforms, APIs, web and mobile, particularly in transactional & highly integrated platforms including vehicle-based telematics, GIS systems and real-time web and mobile logistics platforms. Additional experience in back-office systems including CRM, data warehouse, reporting & analytics.Highlights• Founded Project Management office of 20 project & program managers & business analysts, led portfolio of 200+ IT initiatives & $45MM IT spend and improved on-budget delivery of projects from 65% to 85%.• Lead product management team of 15 including product managers, analysts and program team with responsibility for primary roadside assistance product line.• Additional experience leading QA, engineering, data warehouse and analytics, and data security teams, both onshore and offshore.• Used ML (machine learning) and algorithms to identify at-risk live events, built teams and tools to escalate, treat and resolve the risk in real time & decreased customer complaints 40%• Developed mobile apps for in-vehicle telematics, insurance, accident & roadside assistance