Gerald Alvarez Email & Phone Number

United Arab Emirates

• Diagnose & troubleshoot hardware PAX terminals
• Report analysis
• Manage spare part stock day to day
• Give full support to clients
• Timeline to solve issues in hardware terminals

• Performed hardware, software repairs for Lenovo, Acer, I-life, MSI brand laptop and I-life tablet
• Provided technical assistance over the phone /remote support for minor laptop issue.
• Creation of work orders, updating, and modifying service status with detailed documentation, explaining client issue andresolution.
• Actively communicates with customers, peers, higher-level teams and management to ensure timely resolution of issuesand status updates.
• Order required hardware parts for laptop and Maintain an inventory report as per brand requirement Develop and generatestatus reports related to each job expectation to be included and submitted in a monthly report to.

Dubai

Philippines

Philippines

• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Complete store administration and ensure compliance with policies and procedures.
• Identify interest and understand customer needs and requirements.
• Performed hardware, software repairs for all brand.
• Preparing promotional materials and displays
• Formulates pricing policies by reviewing merchandisingactivities, determining additional needed sales promotion,and authorizing clearance sales.