Alvaro Duran Email & Phone Number

Washington, Dc, Us

Sparks Glencoe, Maryland, United States

• Testing proprietary software used by our company on web, mobile, and desktop devices• Coordinating with programmers to address any bugs or performance issues with software• Assembly of proprietary hardware, including firmware flashing• Assist programmers with C# and Javascript coding, debugging, and testing of major company software• Performed SQL querying to provide statistical reports and compile usage data tables for our company products• Composed technical assembly video on Vegas Movie Studio 17 for 3rd party manufacturer• Created detailed parts and assemblies of new products sold by the company using SolidWorks• Redesigned existing parts to fix issues and settle customer complaints• Researched electronic and other computer-related hardware (processor chips, cables, etc.) to find the most cost-effective and suitable pieces for company products• Diagnosed hardware problems and proposed solutions to avoid or alleviate customer complaints• Inspected hardware and molded prototypes for defects• Trained, advised, educated, and oversaw the assembly of a major company product at a subcontractor• Wrote official training and assembly manuals used for major Taylor product assemblies and testing• 3D printing of prototypes of prospective company products• Created 3D architectural modeling and 2D floor plans with SketchUp

Sparks Glencoe, Maryland, United States

• Provides technical support to clients running Taylor’s proprietary sureTREAT software• Logs all bugs that software users reported into the Trello and JIRA tracking systems• Runs SQL queries in Microsoft SQL Server to analyze software data

Baltimore, Maryland Area

• Responded to calls from employees needing assistance with Lawson/Infor financial systems• Logged all issues into the Cherwell ticketing system• Escalated issues beyond my capabilities to the appropriate authority

Baltimore, Maryland Area

Studying for my CompTIA Network+ and Security+ exams with NpowerEarned my CompTIA Security+ certification

Baltimore, Maryland Area

Assisted hundreds of clients in the Baltimore/Washington D.C. area in getting them to their destinations.

→ Scheduled patient appointments in a timely manner→ Addressed patient concerns by relaying their questions to their physicians immediately→ Created and maintained database spreadsheets to track and inventory over 5,000 medical records→ Was the go-to person in the office for resolving minor hardware and software issues or questions→ Researched insurance benefits for individual clients in order to ensure precise and accurate care coverage→ Processed copay and other fee payments electronically→ Tracked clinic no-shows through a spreadsheet database which I used to accurately recover fees from delinquent patients

Baltimore, Maryland Area

→ Fact-checked news stories before publication to ensure accuracy→ Called sources to verify quotes and information→ Researched historical data at the Library of Congress and the Maryland archives→ Wrote historical and cultural articles relevant to the life and people of Baltimore

Towson, Md

→ Monitored, logged and tracked all phases of help desk support→ Prepared equipment for employee use, performed or ensured proper installation of services, operating systems, or appropriate software→ Maintained records of communication transaction in call tracking system, problems and remedial actions taken, and next steps and contacts to resolution→ Assisted coworkers in wiping hard drives per appropriate information security guidelines→ Managed and reset passwords for faculty accounts

Hill Afb, Ut

Avionics Test Stations journeyman - 2A051B→ Diagnosed, calibrated, and tested tactical and navigational avionics for Block 40/42 F16s using IAIS test equipment→ Deployed to Iraq with AEF 1 from May — Sept 2006→ Iraq Campaign MedalExperience with:MLPRFMFDHUDDFLCCFCSPCS

Master Of Arts - Ma, Liberal Arts And Sciences/Liberal Studies

Bachelor Of Science - Bs, English, 3.777

Associate Of Arts And Sciences - Aas, Avionics Maintenance Technology/Technician